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Cannot change email address

ritacostantini
Listener

zoom sent me a code to access my account

but I cannot access the email where the code was sent

what can I do?

please help!

I have a paid account

1 ACCEPTED SOLUTION

Alex_PFT
Participant | Zoom Partner
Participant | Zoom Partner

Hi,

You should try to get access to the email that your zoom account is managed with. If you want to change that email because it doesn't exist anymore, you should open a zoom support ticket:

 

Submit a request – Zoom Support

 

Alex

zoom@pft

View solution in original post

4 REPLIES 4

ritacostantini
Listener

I have requested support but I have received an email that zoom is too busy to answer and my request is closed.

sent few links but they don't help.

 

Alex_PFT
Participant | Zoom Partner
Participant | Zoom Partner

Hi,

You should try to get access to the email that your zoom account is managed with. If you want to change that email because it doesn't exist anymore, you should open a zoom support ticket:

 

Submit a request – Zoom Support

 

Alex

zoom@pft

hgrey517
Listener

Did you figure this out? I'm having the same issue.

ecozoom
Listener

I submitted a support ticket as Alex suggested and am getting constructive replies, but not yet resolved (Nov 2022)