Cannot change email address

[ritacostantini]

zoom sent me a code to access my account

but I cannot access the email where the code was sent

what can I do?

please help!

I have a paid account

[ritacostantini]

I have requested support but I have received an email that zoom is too busy to answer and my request is closed.

sent few links but they don't help.

[Alex_PFT · Accepted solution]

Hi,

You should try to get access to the email that your zoom account is managed with. If you want to change that email because it doesn't exist anymore, you should open a zoom support ticket:

Submit a request – Zoom Support

Alex

zoom@pft

[hgrey517]

Did you figure this out? I'm having the same issue.

[ecozoom]

I submitted a support ticket as Alex suggested and am getting constructive replies, but not yet resolved (Nov 2022)