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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Cannot Open ZOOM app

TaQ
Newcomer
Newcomer

‎2023-06-23 05:34 PM

Suddenly, I cannnot access to the ZOOM via installed ZOOM app version at Windows.

 

My account is personal account with free-email address that there are no body such as IT team or some in my account....

Also, there are no method to version at ZOOM app because all the time pop-up onlt this picutre...

 

TaQ_0-1687566553567.png

 

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2 REPLIES 2

willjoe2442
Contributor I
Contributor I

‎2023-07-12 12:49 AM

If you have trouble starting Zoom on the desktop or web, joining a meeting, or signing in to your Zoom account, we recommend clearing cache and cookies in your device or in your browser. Clear the cache and cookies from the Google Chrome browser, then relaunching Google Chrome also fixes the issue.

 

Regards,

Diana

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Frank_TB
Community Champion | Customer
Community Champion | Customer
In response to willjoe2442

‎2023-07-12 02:04 AM - edited ‎2023-07-12 07:51 AM

Hello,

  • Uninstall the application.
  • Reboot your computer
  • Download and install an up to date version of the Zoom client.

 

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati... 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

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