cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Cannot Access Pro Account

carol26
Newcomer
Newcomer

‎2025-04-02 08:18 AM

Hi, I recently changed my email address on my pro account. Shortly thereafter I forgot my new password. Now, whenever I try to log into the account or reset the password, it makes me create a new (basic) account instead. I know I have a pro account because I'm being billed for it.

Can someone please help me get this fixed? 

Topics:
0 Likes
1 REPLY 1

Mandel
Community Champion | Employee
Community Champion | Employee

‎2025-04-10 03:29 AM

Hi @carol26 ,

 

Welcome to the Zoom Community!

 

It sounds like you might be trying to log in with the wrong email address which is why the system prompts you to create a new account. If you have not already done so, I recommend that you submit a request to Zoom Billing for assistance. Our specialists can you help you locate the account based on your payment details and also help reset the password if needed. 

 

Let us know if you need further assistance.

 

Cheers,
Zoom Community Team

0 Likes