Cancelling

[Kerlly]

I cancelled my account here in Brazil and you are charging me. 

Please solve it as soon as possible since it is in my credit card. I have been trying to solve it for 3 days and this company is simple not helpful and it comes to cancelling account.

[Rupert]

Hi @Kerlly 

The Community cannot really help you directly with a billing problem, other than offer advice.

I would advise you to ensure your plan is truly cancelled at https://zoom.us/billing

Then contact Zoom Billing Support for further assistance:

https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support

Hope this helps somewhat.

Rupert

[Rupert]

Hi @Kerlly 

Did the answer above help you resolve your issue.

Please click on Accept as Solution if it did.

Thank you,

Rupert

[patricedward]

Kerlly, I had faced the same issue, and so ended up cancelling a second time, and Zoom still continued to charge  me. I am suspecting this is their policy, that they will continue to charge. Thinking that we should pursue this legally.

Patric