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Cancelling

Kerlly
New Member
New Member

I cancelled my account here in Brazil and you are charging me. 

 

Please solve it as soon as possible since it is in my credit card. I have been trying to solve it for 3 days and this company is simple not helpful and it comes to cancelling account.

3 REPLIES 3

Rupert
Community Champion | Customer
Community Champion | Customer

Hi @Kerlly 

 

The Community cannot really help you directly with a billing problem, other than offer advice.

 

I would advise you to ensure your plan is truly cancelled at https://zoom.us/billing

 

Then contact Zoom Billing Support for further assistance:

 

https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support

 

Hope this helps somewhat.

 

Rupert

Rupert
Community Champion | Customer
Community Champion | Customer

Hi @Kerlly 

 

Did the answer above help you resolve your issue.

 

Please click on Accept as Solution if it did.

 

Thank you,

 

Rupert

patricedward
New Member
New Member

Kerlly, I had faced the same issue, and so ended up cancelling a second time, and Zoom still continued to charge  me. I am suspecting this is their policy, that they will continue to charge. Thinking that we should pursue this legally.

Patric