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Cancelled Subscription - Still Getting Charged for Whiteboard

ad5
Newcomer
Newcomer

ā€Ž2023-01-13 04:00 AM - last edited on ā€Ž2023-05-05 10:23 AM by Community Moderator | Employee

My heading says the issue. Please advise on how I can cancel whiteboard and receive refunds for the incorrect charges. Thanks.

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2 REPLIES 2

Bri
Community Moderator | Employee
Community Moderator | Employee

ā€Ž2023-01-18 11:18 AM

Hi @ad5 ! Could you please contact our billing team about this at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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ShannonA
Newcomer
Newcomer

ā€Ž2024-02-18 03:10 PM

I am  having the same issue - I have started receiving invoices for a monthly Whiteboard charge when I cancelled my paid subscription more than 6 months ago.

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