cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Cancelled ProAccount last year but got charged again for another year.

JulieA8
Newcomer
Newcomer

‎2024-01-20 04:08 PM

I cancelled a ProAccount last year around May but just recently was charged for another year. After I cancelled the ProAccount I received several emails about reinstating it..which I ignored because I no longer have a need for a ProAccount. Why was a charged for another year? How can I get a refund?

Topics:
0 Likes
1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

‎2024-01-29 11:04 AM

@JulieA8 

 

Did you follow the steps outlined in Canceling Your Subscription?

 

Please reach out to Zoom Billing for further assistance.

0 Likes