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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

One-Time Passcode never received at Login

ErikaCS
Newcomer
Newcomer

‎2024-01-19 03:56 PM

My main account for Work isn't receiving the One-Time Passcode. Is anyone having this issue? 

I'm trying to renew subscription.

 

It's not an issue with my inbox, and it is not showing up in spam. The account I'm logged in right now has no issues either. Just my main work account. 

Troubleshooting:
Checked Spam, Email, settings etc - no issues. 
Tried to log into Zoom Application, never receive passcode.

Used Phone Application, no passcode received. 
Tried to log into Zoom Community with said account, no passcode received. 
Attempted multiple browsers and devices just in case, never received a passcode. 

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S_K
Community Champion | Employee
Community Champion | Employee

‎2024-01-29 11:01 AM

@ErikaCS 

 

If you are not receiving the OTP emails in your inbox, search your spam folder as sometimes the emails end up there. Learn more about troubleshooting issues related to not receiving emails from Zoom.

 

If none of those steps resolve the issue, submit a request to Zoom Support.

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