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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Can not cancel Pro subscription, to completely delete Zoom account.

LeavingZoomNow
Newcomer
Newcomer

‎2024-02-12 12:16 PM

I have been trying to cancel my subscription for over 6 months. I have tried everything under the sun, everything the (lack of) customer service has suggested and still no resolution. I just want to cancel my entire Zoom account at this point. I dont want the plan or anything, just cancel and stop charging me for a service I haven't used in a year!!!

 

 

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Mr_Zoomtastic
Community Champion | Employee
Community Champion | Employee

‎2024-02-13 01:39 PM

Hi @LeavingZoomNow 

Please contact our billing department by opening a ticket using this link: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.





If this helped, please remember to click on the "Accept as Solution" button below.

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