Get work done more efficiently with Zoom AI Companion. The AI Companion Onboarding Center is now live!
Learn moreEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion2023-01-10 09:56 AM
My credit card was charged for the Pro subscription, and I have an email receipt. However, when I log in, it still shows Basic (Free), so I can not get in touch with Zoom customer service. What a conundrum! Please advise.
Solved! Go to Solution.
2023-01-12 01:41 PM
Hi rebeccagtcllc, lunasser, and map327,
I recommend you Contact Support as this sounds like it could be a technical issue.
2023-01-10 02:43 PM
I'm in the same boat! Very frustrating to be stuck.
2023-01-12 12:15 PM
The same thing happened to me... I got the subscription, it was charged in my credit card but I still remain as "basic" user. And I have to host a meeting in a couple of hours... I'm tempted to do it again bu I'm scared of wasting money for nothing twice in a roll.
2023-01-12 01:41 PM
Hi rebeccagtcllc, lunasser, and map327,
I recommend you Contact Support as this sounds like it could be a technical issue.
2023-03-18 05:41 PM
They got your money, even they said they refunded it on paper. They never want to actually refund. I got 1-year charge for Pro services. After they agreed my cancelling and refunded my money.. on paper. They never credited it back to my Citibank card. I keep emailing back and forth with the billing department.. and after a month, I see no money back, and I am using the basic service now. Be careful!
2023-03-20 09:10 AM
Hello @SNT
I'm sorry to hear of the difficulties you've faced with your refund. I located your support ticket and will respond from there. This isn't a matter of keeping your funds but rather an unfortunate technical issue that needs to be resolved with more assistance from the card-issuing bank.
2024-02-22 11:16 AM
I am facing the same trouble please help
2023-02-11 08:48 PM
where I have to follow up on my zoom account. they deducted from my credit card still my account is basic version.
2024-02-26 06:26 AM
If you haven't already done so, I recommend you Contact Support as this sounds like it could be a technical issue.
2024-02-22 11:14 AM
I am facing the same trouble
2024-02-26 06:26 AM
If you haven't already done so, I recommend you Contact Support as this sounds like it could be a technical issue.
2024-04-22 01:24 AM
I too have a same issue, The payment has done with credit card, but it is still shows as free version. Please help
2024-08-27 08:43 PM
My debit card was charged last August 23,2024 for an upgrade even if I did not ask for it. I was using it today knowing that I will not have the limitations of the basic plan. Please investigate the matter.