Billing issue

[rebeccagtcllc]

My credit card was charged for the Pro subscription, and I have an email receipt.  However, when I log in, it still shows Basic (Free), so I can not get in touch with Zoom customer service.  What a conundrum!  Please advise.

[map327]

I'm in the same boat! Very frustrating to be stuck.

[lunasser]

The same thing happened to me... I got the subscription, it was charged in my credit card but I still remain as "basic" user. And I have to host a meeting in a couple of hours... I'm tempted to do it again bu I'm scared of wasting money for nothing twice in a roll. 

[S_K · Accepted solution]

Hi rebeccagtcllc, lunasser, and map327,

I recommend you Contact Support as this sounds like it could be a technical issue.

[SNT]

They got your money, even they said they refunded it on paper. They never want to actually refund. I got 1-year charge for Pro services. After they agreed my cancelling and refunded my money.. on paper. They never credited it back to my Citibank card. I keep  emailing back and forth with the billing department.. and after a month, I see no money back, and I am using the basic service now.  Be careful!

[S_K]

Hello @SNT 

I'm sorry to hear of the difficulties you've faced with your refund. I located your support ticket and will respond from there. This isn't a matter of keeping your funds but rather an unfortunate technical issue that needs to be resolved with more assistance from the card-issuing bank. 

[JLJudicials]

I am facing the same trouble please help

[chinchurch]

where I have to follow up on my zoom account. they deducted from my credit card still my account is basic version.

[S_K]

If you haven't already done so, I recommend you Contact Support as this sounds like it could be a technical issue.

[JLJudicials]

I am facing the same trouble 

[S_K]

If you haven't already done so, I recommend you Contact Support as this sounds like it could be a technical issue.

[euspirit]

I too have a same issue, The payment has done with credit card, but it is still shows as free version. Please help 

[nettesky1225]

My debit card was charged last August 23,2024 for an upgrade even if I did not ask for it. I was using it today knowing that I will not have the limitations of the basic plan. Please investigate the matter.