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Billing - discount not applied

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LM3000
Newcomer
Newcomer

‎2022-09-07 09:25 AM - last edited on ‎2023-04-21 11:13 AM by Community Moderator | Employee

Hello,

I'm trying to sign up with a Personal Pro account but it doesn't seem to be applying the discount. See attached screen shot - it applies the discount and then charges the non-discount fee anyway.

 

Any thoughts please?

Screenshot 2022-09-07 at 17.18.57.png

 

 

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1 ACCEPTED SOLUTION

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Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-09-07 09:55 AM

Hi @LM3000 ! Could you please contact our billing team about this at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

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Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-09-07 09:55 AM

Hi @LM3000 ! Could you please contact our billing team about this at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?