cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Billing - discount not applied

Go to solution
LM3000
Newcomer
Newcomer

‎2022-09-07 09:25 AM - last edited on ‎2023-04-21 11:13 AM by Community Moderator | Employee

Hello,

I'm trying to sign up with a Personal Pro account but it doesn't seem to be applying the discount. See attached screen shot - it applies the discount and then charges the non-discount fee anyway.

 

Any thoughts please?

Screenshot 2022-09-07 at 17.18.57.png

 

 

Topics:
0 Likes
1 ACCEPTED SOLUTION

Go to solution
Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-09-07 09:55 AM

Hi @LM3000 ! Could you please contact our billing team about this at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

View solution in original post

1 REPLY 1

Go to solution
Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-09-07 09:55 AM

Hi @LM3000 ! Could you please contact our billing team about this at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?