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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Billing and Account Management

anjudejac
Newcomer
Newcomer

‎2024-01-29 12:17 PM

I was charged 250.86 Canadian by ZoomUS on January 18/2024. I did not authorize this nor have I been able to contact anyone about it. When I tried phoning, I was cut off because I did not have my account number which I have been unable to access. Please help. ***********

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Mr_Zoomtastic
Community Champion | Employee
Community Champion | Employee

‎2024-02-07 06:05 AM

Hi @anjudejac ,

 

Please contact our Billing department by opening a ticket using this link: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555




If this helped, please remember to click on the "Accept as Solution" button below.

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