cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Billing and Account Management

anjudejac
Newcomer
Newcomer

I was charged 250.86 Canadian by ZoomUS on January 18/2024. I did not authorize this nor have I been able to contact anyone about it. When I tried phoning, I was cut off because I did not have my account number which I have been unable to access. Please help. ***********

1 REPLY 1

Mr_Zoomtastic
Community Champion | Employee
Community Champion | Employee

Hi @anjudejac ,

 

Please contact our Billing department by opening a ticket using this link: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555




If this helped, please remember to click on the "Accept as Solution" button below.