cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Billing Issue

roseland14
Newcomer
Newcomer

‎2023-09-06 09:24 AM

Hi.  My annual subscription plan ended on Aug. 20, 2023 and I cancelled the plan before the plan was over.  But I now have an outstanding charge of $24.90 that was charged on Aug. 21, 2023.  I received an email confirming that I cancelled my plan on Aug. 22, 2022 so I don't understand why I'm being charged this amount.  Also, is this amount for an annual plan or a monthly plan?  Can someone from the billing team advise?  I tried to contact by phone many times already but there seems to be no answer.  I look forward to your reply.  Thank you.

 

Regards,

CK

Topics:
0 Likes
1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

‎2023-09-13 11:39 AM

Hi @roseland14 

 

I apologize for the delayed response here. If you still need help, please submit a request to Zoom Billing. They will need to access your account for a closer review.

0 Likes