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Zoom technical fix, meetings


I have the account
email: ***********
To send a ticket, the platform does not work and I cannot send my request. I send you my request here:
I have an annual subscription from 22.03.23 and it is valid until 22.03.2024, in the name of Elena Riba. The invoice is on SanEdu Center. For a week now, the platform does not allow me to stay in the session, it kicks me out after 40 minutes. Every time I get the notification to update the plan, which sends me to a new billing. But I paid the bill for one year. Please fix this technical problem for me to support my sessions.
I am attaching the invoice!
Please, I am waiting for my account to be fixed as soon as possible.

Thank you Elena Riba


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Elena_Riba1968 


It looks like your issue may now be resolved as I see you have the license assigned to yourself. If you still have a 40-minute limit on your meetings, be sure you are signing into the correct account with eli******a7@ya***.com (full email blocked for privacy). 


If you still need help, please submit a request to Zoom Billing.