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Billing History

JPB1
Newcomer
Newcomer

‎2023-04-16 06:32 PM

I want to know what my most recent billing history shows.  Early this year, I was charged for PRO but contacted billing right away to stop PRO.  Today I subscribed for a FREE subscription.  Does Zoom pro-rate a refund?  (My computer died in December of 2022 and it is just now that I finally am able to begin Zoom again.)

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VA
Community Moderator | Employee
Community Moderator | Employee

‎2023-04-17 08:56 AM

Hi @JPB1 and welcome to the Zoom Community! If your account is eligible for a refund, you will see the option to request a refund, and the amount of money that will be refunded, in your Zoom web portal when cancelling your account. The full steps are outlined for you here in our support article. I hope this helps!


Virginia
Zoom Community Team
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