BILLLING

[SUNDAYOJ]

My subscription was charge twices on 26th January, 2024, I can't contact Zoom team. What should I do.  

and effective date on my bank account was 29th January, 2024,

[aileenfelix]

Hi Sundayoj,

Good day!

You can create a billing ticket for this. Just click on this link and sign-in using your Zoom credentials. Once signed-in there's a "Create Case" button that you can click. For the request type, kindly make sure you choose "Billing & Account Management", put all the details of your concern and hit "Submit" when you're done. Once the ticket is created, our Billing specialist will reach-out to further assist. 

Thank you.

[SUNDAYOJ]

Hi

i have created the ticket already and there is no responds from you i have send several message over there and no responds from or any of your team that is why i had to bring up my issues to the community chat

[SBBNN]

Hi Sundayoj,

Good day,

can you please share the ticket number with us?

Thank you.

[SUNDAYOJ]

BIL0527138

[aileenfelix]

I’m sorry to hear you haven’t heard from anyone yet after you’ve created the ticket. Often, we are experiencing a high volume of support requests, which has resulted in longer wait times for ticket assignment. But, we want to assure you that we are working diligently to address each ticket as quickly as possible. Upon checking, your ticket is already assigned to a resource. He reached-out to you this morning and shared his initial findings and has also requested for you to send him pieces of information for him to be able to check it further. Thank you for your patience.

[SUNDAYOJ]

Hello

I am yet to receive any response about my issues

Please what is the update 

[aileenfelix]

Hi Sundayoj,

Kindly search for your inbox. The email came from our customer care team and it was sent to your Yahoo email. They reached-out February 16. You might also want to check your spam/junk folder. 

I'll send an email about the update on the ticket. 

Thank you.

[SUNDAYOJ]

Below is the message i got in my mail. am yet to receive any report about my issues. you keep telling me the same thing. I was charge double, all i need is my refund. my subcription will expire on February 16, and i needed to get get another subcirption until this issues is resolve. ALL I NEED IS A REFUND

"I’m sorry to hear you haven’t heard from anyone yet after you’ve created the ticket. Often, we are experiencing a high volume of support requests, which has resulted in longer wait times for ticket assignment. But, we want to assure you that we are working diligently to address each ticket as quickly as possible. Upon checking, your ticket is already assigned to a resource. He reached-out to you this morning and shared his initial findings and has also requested for you to send him pieces of information for him to be able to check it further. Thank you for your patience."