Annual Zoom Subscription done but not reflecting in my Account

[kaybee_arun]

Hello,

I upgraded Zoom One BASIC to PRO on 19th of Sept. 2023 in my mobile and made the annual payment of INR 4390/- via Google Play Store paid through Google Pay.

But still my Zoom App shows Basic (which ends in every 40 minutes).

And when I tried to upgrade it again, it shows Error [ PG-GEMF-01] and already subscribed. 

I paid on 19th Sept. and still unable to conduct meetings. My work is a lot affected due to this.

I tried contacting Google Play store with abovesaid request for which they replied to have the communication with the app developer (ZOOM) and not with them.

And when I contacted ZOOM app developer, I was informed that they have limited visibility of the payments done via Google PLAYSTORE.  Kindly refund or upgrade to pro version

I cannot afford to lose this huge amount of money and I am planning to take legal actions against both - Google PLAYSTORE and ZOOM App developer.

Kindly expedite the matter. An early response is much appreciated. @Nina @zetrick

Thanks

[S_K]

Hi @kaybee_arun 

It is true that Zoom is unable to refund a payment made directly to Google Play. Have you checked your account's Users section to ensure you have the paid license assigned to yourself? See the article below for more help:

Troubleshooting paid account still showing as basic 

See also Cancelling a Zoom subscription on Google Play if you'd like to cancel and then subscribe directly through Zoom.

[choudharyaditya]

Me Too Hey Any Body From Zoom is listning then I also Paid for Monthly Subscription and still not got the Subscription How Much time will it take Its been a hour.

[AKD108]

Hi there!

I'm encountering the same issue. Has your problem been resolved? If so, please share how you fixed it.

[MGSR]

Hello there. 

Welcome to the Zoom Community!

If your account is showing as Basic, you may not have an assigned license. Admins can view available licenses and assign them to users on the Users page of User Management in the Zoom web portal. Learn how to assign Zoom licenses. If a license has already been assigned and is still not displaying correctly, admins can follow these steps to fix an incorrectly displayed user license.

Sign out, exit Zoom, and sign back in

More commonly, users who are showing as free users even though they have a paid account are signed in to the wrong account. You may have multiple accounts with varying user and account types. Try to sign out everywhere, quit Zoom, then sign back in using a different email address that you signed up for a Pro account with. If you have received a payment notification, check which email address that was sent to and sign in with that email address.

1. Sign out of anywhere you're logged in, including the Zoom desktop client, Zoom mobile app, and the Zoom web portal.
2. Close out of Zoom on all devices.
3. Sign back in using a different email address.

Let us know if you need further assistance.