Account Administrator left company unexpectedly
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2023-10-09
04:45 PM
- last edited on
2023-10-13
10:38 AM
by
RN
Our account administrator is suddenly no longer with the company. No forwarding information. His network account had to be disabled, so I can't even log in via SSO if I knew his password.
I urgently need to change myself to the account owner but cannot log in as him to make that happen.
I can't get ahold of anyone at support...I keep getting the message that my personal meeting ID doesn't exist, thought I use it constantly.
Anyone out there have any ideas???
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2023-10-09 06:17 PM
Welcome to the Zoom Community, @JMG2.
This happens more often than I like to see!!
There is usually an account owner, as well as several admins. Are you an Admin? If so, there is a process you can follow which will, eventually (in 7 days) revert ownership over to you.
See replies to this post for guidance:
https://community.zoom.com/t5/Billing-Account-Management/Zoom-Pro-Owner-has-Retired/m-p/138850
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2023-10-10 07:16 AM
thanks for the advice! I am an admin, but apparently we must not have Pro accounts. I do not have an option to request ownership 😞
I'll try a support ticket again...
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