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Account Administrator left company unexpectedly


Our account administrator is suddenly no longer with the company. No forwarding information. His network account had to be disabled, so I can't even log in via SSO if I knew his password.

I urgently need to change myself to the account owner but cannot log in as him to make that happen.

I can't get ahold of anyone at support...I keep getting the message that my personal meeting ID doesn't exist, thought I use it constantly.

Anyone out there have any ideas???


Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @JMG2.


This happens more often than I like to see!!


There is usually an account owner, as well as several admins. Are you an Admin?  If so, there is a process you can follow which will, eventually (in 7 days) revert ownership over to you. 

See replies to this  post for guidance: 

Ray - Office Hours at
Please click Accept As Solution if this helped you !

thanks for the advice!  I am an admin, but apparently we must not have Pro accounts. I do not have an option to request ownership 😞

I'll try a support ticket again...