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reembolso

Forum|Forum|2 years ago
August 18, 2023
3 replies
46 views

olá preciso do reembolso, pois não irei dar continuidade, o pagamento foi automático, e não quero mais a conta

Billing & Invoices

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Best answer by MGSR

Hello @Joao Lucio de,

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

M

marinalibanio

Newcomer

olá preciso do reembolso, pois não irei dar continuidade, o pagamento foi automático, e não quero mais a conta.

M

Mandel

Community Champion | Employee

Hi @leonardonogueir ,

Welcome to the Zoom Community!

I understand you’d like a refund for the recent automatic renewal of your subscription. As outlined in Zoom’s Terms of Service, our subscription fees are non-refundable once processed. Before purchasing, the following information is displayed in the online cart:

Recurring plans will auto-renew using the payment method on file that you use today and can access and update from zoom.us/billing. You will be charged each period of renewal until you cancel. You can cancel by navigating to zoom.us/billing and clicking 'Cancel Subscription'. You may request cancellation up until the day before auto-renewal for it to go into effect.

See Canceling your subscription for cancellation instructions. Your account will remain active until the end of the current billing cycle.

If you need further assistance, please reach out to Billing by chat or ticket.

Cheers,

Zoom Community Team

J

Joao Lucio de

Newcomer

olá preciso do reembolso, pois não irei dar continuidade, o pagamento foi automático, e não quero mais a conta

MGSRAnswer

Community Manager

Hello @Joao Lucio de,

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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