I understand you’d like a refund for the recent automatic renewal of your subscription. As outlined in Zoom’s Terms of Service, our subscription fees are non-refundable once processed. Before purchasing, the following information is displayed in the online cart:

Recurring plans will auto-renew using the payment method on file that you use today and can access and update from zoom.us/billing. You will be charged each period of renewal until you cancel. You can cancel by navigating to zoom.us/billing and clicking 'Cancel Subscription'. You may request cancellation up until the day before auto-renewal for it to go into effect.

See Canceling your subscription for cancellation instructions. Your account will remain active until the end of the current billing cycle.

If you need further assistance, please reach out to Billing by chat or ticket.

Cheers,

Zoom Community Team

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