Refund request please, impossible to talk with someone to help | Community
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현
New Member
현정 류
New Member
March 16, 2026
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Refund request please, impossible to talk with someone to help

  • March 16, 2026
  • 1 reply
  • 2 views

Hello,
I was charged $73.69 on Mar 13 for Zoom Workplace Pro and the 500 Participants add-on.

This purchase was made by mistake and I have not used the service.
Could you please cancel the subscription and issue a refund?

Thank you.

    This topic has been closed for replies.
    Best answer by MGSR

    Hello ​@현정 류,
     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    March 16, 2026

    Hello ​@현정 류,
     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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