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Okay. So do I have this right? If I record to the cloud I can get the main video feed along with the gallery video feed, but not individual video feeds and not individual audio feeds.OTOH, if I record locally, I can get individual audio feeds, but only the main video feed?This makes no sense. Is there no way of being able to record and download:--  The main video feed-- The main audio feed-- The Gallery video Feed-- Each individual video feed-- And, each individual audio feed?As an editor, it would make life so much easier to have all of these feeds to work with  rather than having to choose between having individual audio and individual video. If anyone knows a way of getting all of this, please share. I'd greatly appreciate it because it makes absolutely no sense on Zoom's part to make me choose between audio and video B-Roll. Thanks in advance,Caat

We are a small community.  We have 2 boards that want to use Zoom meetings.  Can I have 2 schedulers without paying for 2 separate accounts?  If so, how do I do this? Thanks 

I scheduled a meeting. Why can't clients directly join via the meeting link I shared on their mobile devices? Do mobile users have to download the app to join the meeting?

购买国际通话套餐付款不了是怎么回事

I am considering upgrading my Pro account to 3 users. Will I be able to host more than one meeting in the same time slot?

Olá! No dia 02/04/25 eu solicitei assinatura mensal no valor de US$ 10,08, porém vocês estão me cobrando essa assinatura e também o valor da assinatura anual no valor de US$ 159,90 feita em 07/04/2025 na minha fatura de cartão de crédito. Por favor, eu não quero a assinatura anual e sim somente a assinatura mensal e peço que façam o reembolso de US$ 159,90 em minha fatura de cartão de crédito, eu não posso pagar esse valor alto.  Por favor, me ajudem. Muito obrigada.Raquel Barberino

Does anyone the pixel size of zoom profile pictures? The specs say 2mb, but how many pixels? 

@soporteBuenas noches:El días 27/09/2024 actualicé mi plan a PRO, se ha cancelado, incluso ha llegado el correo de confimación, sin embargo no se actualiza la plataforma, las reuniones siguen siendo limitadas a 40 minutos.Preciso saber, cuáles son los pasos que se deben realizar para que se actualice el plan, o en todo caso el correo para que se corrija este error

Dear Sir/madamIn order to apply the Convention to avoid double taxation between countries, werequest that you send us the form below filled with your company information, sothat payments made are exempt from withholding tax.In addition, we also request a residence certificate of the entity for the fiscal year 2025. chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://info.portaldasfinancas.gov.pt/pt/apoio_contribuinte/modelos_formularios/convencoes_dupla_trib_internacional/Documents/RFI_21_uk.pdf  Kind regards,Accounting departmentShanil Vergi

I can't get the color-picker tool to work on the whiteboard.  I can add custom colors using the palette provided under the Pen tools menu.  However, when I select the color-picker tool (also on the palette menu), I'm allowed to go through the motions of selecting a pixel on the screen, but no custom color is added to menu.  What am I missing? [Zoom v6.5.0, Desktop App on a PC]  

I have an upcoming meeting and was receiving registration. I paused my subscription for a few days and then renewed my Pro, only to lose all the registration details. There is no tab and no options anywhere to retrieve the details of all who registered, and the link no longer works. Even though I am on Pro, I have also been informed that I cannot access support. Ridiculous. How do I retrieve lost details, please?

Hello. I'm trying to setup the video intercom feature described in this official KB: 73974.The environment is:2N IP Verso 2.0 - firmware 2.46.1.70.4Yealink T58W - firmare 150.86.30.10 Both of them are autoprovisioned.I'm unable to find the "video intercom toggle" to enable, as referred in the KB, under the policy tab of the device. Has anyone beed able to sort it out? Thanks a lotLP

Cobrança indevida no meu cartão de crédito de renovação do pacote anual do zoom.

I have identified an account being utilized to defraud or scam individuals. I have a basic account that I made to interact with the scammers, and there is no way for me to speak with a representative of zoom via email, chat or phone, and there is no option for me to report the account. I am seeking support from Zoom staff to identify how to remove this account.  The account is masquerading as a legitimate non-profit organization who I have contacted directly and ensured this account was not them.

We no longer need an Admin to maintain the Zoom Billing/Plans. We want the end user to be able to spin up accounts as needed. However, they get a "No permission. (200)" error when trying to do so. What do I need to change on the Admin side? I think I need to assign a role... but what about new users... do I need to login to every new user and add a role? 

 Hi,How can i give back overpayment?

The invoice sent to us (BIC) on Monday, June 16 has an incorrect address so we cannot process it. Can you please resend the invoice ($22,050.00) with the correct address:  One BIC Way, Suite 1, Shelton CT 06484-6299 Thank you!

Zoom no identifica que tengo cuenta y que pago, y no me da el servicio que tengo contratado. Necesito ayuda y no consigo saber cómo hablar con el soporte técnico

I received email from you, Maybe Because it was failed to pay at this month. but I have logged in my Zoom account that the payment status is "Already paid". which is correct information?

Здравствуйте! У меня в прошлом году был оплачен годовой тариф. В этом году у меня нет необходимости пользоваться этим тарифом, но я его забыла отменить. Отменила на следующий день, когда пришел счет на оплату. Сейчас мне приходят письма, чтобы я оплатила задолженность. В кабинете написано, что тариф отменится через год. Подскажите, пожалуйста, как мне сейчас отменить годовой план и чтобы письма с требованием оплаты перестали ко мне приходить. Заранее спасибо за помощь.

Hi, I have two accounts. One is Zoom Pro, the other is Zoom Basic.  How to I cancel the Zoom Basic?

I hope for any help. My Zoom account has been restricted "permanently" due to the violation of the Terms of Service and Acceptable Use Guidelines, which I did not have personal knowledge of. Upon checking the history of my computer use, I found that my trusted friend was using my Account to join unwanted activities. Now, because I am using Zoom in school and work, I am struggling to access my account. I can only access Zoom via the web version, not in the app. If necessary, I am willing to pay any applicable fines or take additional steps to rectify this situation and restore access to my Zoom account. I am committed to ensuring that such an incident does not occur again and will take all necessary precautions to maintain compliance moving forward.

Hello everyone.I hope you all are doing well. My university provided me with a business Zoom account. Everything seems to be in order, but I noticed that the recording button is missing. Is it possible that my university has intentionally hidden this button?I would greatly appreciate your time and consideration in addressing this issue.Thank you.       

Hello Team Zoom, I bought a new Samsung Andriod tablet on the 30th March. Very expensive device.  ZOOM worked fine until May.  I went to China to deliver lectures...not using ZOOM.  This week I needed ZOOM again and it does not work. It does the SSO login and instead of automatically launching the app, it just stops. I press the Launch ZOOM button on the webscreen and NOTHING. Absolutely nothing. I am exhausted.  I have: 1. Cleared the cache on Chrome2. Installed and tried to use Microsoft Edge instead3. Uninstalled and reinstalled the apps.4. Did a Factory Reset SEVERAL times in the last 16 hours (including at least twice this morning). Still the same problem.  On my old SAMSUNG Android tablet it works. On my expensive new one it does not yet it did before May.  Please I beg of you for help as I have two online lectures to give on Monday and need ZOOM on the new tablet to work.

I am loosing my ****.  I cannot get this to show up properly when I record my video.  This is for a course and I am so very frustrated right now with this