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Due to the sale of my company last year,  I no longer have the email address that my paid Zoom account is linked to. I still have the password, but when I try to Log In to Zoom, I am asked to provide a code -that is sent to the email that I no longer have access to - so I am unable to proceed with logging in to the paid Zoom account. I need to change email address & billing info associated with the paid account, but am unable to do so unless I can log in to the account.  I have tried following the steps provided on the 'help' page, but those steps require logging in to change the email address on file - which I cannot do due to the 2FA that I cannot access.  I also was able to email customer support directly (from my new email address), but got messages that "Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are unable to respond to your open ticket."  This response also said to contact custom

We started using Zoom fax recently. Our team has one feature request- to receive email notifications of fax transmissions (success / failure). I know this information can be found via the Transmission Report, but the request is to receive notifications automatically. Appreciate this request being considered for a future release.

Previously the AI Companion notes were sent automatically after each call but that is no longer happening. I checked my settings to make sure I have the auto setting actia

Participant tab ... gives the option to make a sound when a person enters the waiting room. I would like this to be permanently on, so I don't make people wait because I am looking at another screen. It looks like I have to enable sound on entry every time I start a new meeting.  Can this be made a default?Thanks

Hi, i cant install Zoom on my macbookCan someone help me please?i have download zoom, but if i want to install i get a error message 

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 프로 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 2월 27일 새벽 이루어졌으며, 의도치 않게 자동 갱신되었습니다.현재 계정에서  해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

Hi I’ve reviewd the existing threads, but none seem to address my issue. The background currently is a Zoom default virtual background, not one I uploaded. I am unable to turn it off. I’ve alreaduyChecked my Virtual background setting Attempted to select “none” Upgraded my subscriptionNothing is working. What are the next steps.  

Hi all, I cancelled my zoom subscription a year ago and haven’t since used the service as no longer required. I have been charged this year and, after logging in, the cancellation was never processed. Any advice please to get my refund. 

There is some setting that has started to automatically generate a Zoom link any time I create an event in Outlook that has at least one additional person. The problem with this is that several of my meetings are in-person and so I need to delete the link every single time. How do I change the settings so that auto-creation of Zoom links is NOT the default behavior in Outlook? 

Hi,  While in a zoom meeting on my macbook, when i try to mute/unmute myself using airpods call control (press once by default) it doesn't work and give me a message "Can't control mic with Airpod Pro" . Why is that? Is it a bug?  The same functionality works when i join zoom from iPhone or iPad, so how we can make it work on macs also? Please help this is really very useful for productivity when zoom window is buried somewhere (it could be in different desktop or under so many windows) and i need to unmute quickly  ThanksAiman 

I have none checked for background and it's still blue. I've deleted the app from all of my devices and it is still showing up.  Any help is appreciated 

I have done everything according to the videos trying to remove the virtual background. I've gone to settings, in meeting advance, virtual backgrounds, and turned it off. I've even reset it. That is supposed to remove the uploaded picture from the system altogether....and it's still on there. The videos are old that they sent me in the chat. It says there is a button to choose "none." On mine it is a button - turn virtual backgrounds on or off. I've logged out and then back in again....it's still on. Every option in the chat doesn't pertain - any thoughts?

Hi, my audio works fine if I'm only speaking or only playing music, but I can't get them to work at the same time. Has anyone else had this problem and figured out how to resolve it? Thanks

Hi all, Is anyone else having problems with Goodstack verification for the Zoom nonprofits discount?  We've spent a month going back and forth with them and while they agree that we are a nonprofit, they say that because of the services we provide (we help people file their tax returns for free through the IRS VITA program) we are considered a "financial services" organization and not eligible.   The eligibility criteria that is on Zoom's website (https://www.zoom.com/en/zoom-cares/#zoomfornonprofits) doesn't say that anything about the types of services a nonprofit needs to provide to be eligible - just the budget size, tax exempt status, and some types of organizations, which we meet.  We're a 501(c)(3), budget of under $150k, and not a government, school, hospital, etc.   Is there some secret code or hidden criteria for what organizations Zoom will and will not support?  Or some magic words to help Goodstack follow what Zoom says are the requirements for the program on their website

 This has happened once before, and again, versions have been updated on other platforms, but not on the Apple Vision Pro, leaving me unable to login on SSO.

Greetings all, I recently downloaded Zoom for my laptop and can't get myself ready for meetings. More specifically, I'm unable to get my camera and USB mic to work, even though I've been using these without incident on Teams and other conferencing platforms. For instance, if I go to video settings, my camera's light is turned on, but the preview is just a black screen. Accessing these settings causes the Zoom client to hang - forcing me to choose to end task - yet my camera's light stays on, and I have to disable and re-enable the camera app from Windows settings to reset the camera. On the audio side of things, the speakers' test works fine, but not the mics'. Testing both the built-in and USB mic yields nothing. I tried the solutions found in Zoom's knowledge base. I uninstalled and reinstalled the client, updated Windows, drivers, restarted my laptop,  and checked the relevant permissions, to no avail. I'm running Windows 10 on an HP Probook. Looking forward

When I schedule a meeting or accept an invitation to a meeting the invite shows up in my calendar but the invite doesn't include the link for me to cclick on to open the meeting. And I don't receive email confirmations for "My meeting"  Does anyoen else have this problem or kinwo how it can be resolved? 

빠른 환불처리를 부탁드립니다.전년도에만 사용하던 서비스인데, 올해 자동결제가 되었습니다.회사 비용인 관계로 빠른 업무 지원을 해주시기 바랍니다.

안녕하세요, Zoom 고객센터 담당자님.저는 projin00@gmail.com계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 2월 22일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

During Covid, I built an assistive device which the device being used for Zoom meetings sees as a keyboard.It has buttons on it that allow for very quick and easy access to two functions, Mic Mute, and Raising your Hand. It works very well on Windows, though I have not had a user using Mac to test it on that platform.I inquired about this first question in 2021 or so, and I was told it was actually being worked on. I understand why keyboard shortcuts for toggling Mute and the Hand are used, as the user most of the time can see the indicators on screen. Assistive devices, though would work so much better if there was separate keys for Muting, and Unmuting, as well as Raising the hand, and Lowering the hand. I would never suggest removing the current keys, but perhaps keys that perform these functions could be added? Could that be possible?Another question I have has to do with mobile devices, which more and more are being used with keyboards. I feel that it would be of great benefit for

We are a small non-profit with a Zoom Pro account that we share amongst different people.  That is, we have a number of different meetings all owned by the same Zoom account, but  different people run them and all those people have a need to log into Zoom using our one Zoom Pro account in order to run the meeting as Host..    Let's say that the one Zoom account is "***********" and note that one person only can log into that email. Today, for the first time, someone got the message, "We detected an unusual sign-in from a device or location you don't usually use. If this was you, enter the code below to sign in to Zoom"  and, of course, Zoom sent the code to *********** but the person running the meeting was not the person who has access to the email! You see the problem.  How can we turn off that security email?  I am aware that if we enable 2 Factor Authentication the verification email will not be used - but I don't thi

 HiRunning MacPro here and trying to output audio to a different sound device.  I have several aggregate devices that I set up for different scenarios.  The are all hosted by the same 32ch interface.  This particular set up is supposed to take audio out on ch 15-16 but instead, It keeps playing it on channels 1 & 2.    Is it because Zoom does not recognize aggregate devices?  It plays it on first two channels of the default interface even though in preferences is chosen an aggregate device. I hope you understand what am saying 🙂 Any ideas? Thanks 🙂   

I would like to use the Zoom Lobby to collect the attendee's acceptance of consent (for example, consent that the session is recorded). I can put the appropriate message in the lobby description. May I also have an "Accept" button that then places the attendee in the session? Ideally, there would also be a "decline" button that exits Zoom. Thanks.

Is Zoom Rooms a service you have to have as part of the pro membership? We have 2 users/admins and do not split anything into separate rooms for small group discussion. Is that what Zoom Rooms is for? We tutor one on one and sometimes use the whiteboard and do share our screen, etc. a lot. Does it cost extra?If it is not a necessary part of the account in our case, is there a way to delete Zoom Rooms?Thanks in advance for your help!Terrie

I began receiving this message, "An unknown error has occurred" a month ago when trying to Live stream a Meeting to my Facebook profile.  How can I resolve this?