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Hello  I have recently taken over as an Office Manager at a Small Business and I am looking to merge / consolidate the various Workplace Pro accounts into one licence - We only have 5-8 staff each with their own paid accounts some annual some paid monthly but not looking to upgrade for a Business license. Can I just increase the licenses on one 'Master' Admin account and then invite the other users? Even though they have already paid for an annual subscription? Also is there a way to find out all the users from one  domain? - I fear there maybe former staff members with a rolling subscription and no obvious way of knowing if they have an active paid account or not - Any advice?

I own and administer a Zoom Work Pro account. But lately, when I try to start/host a meeting, it tells me the host has ended the meeting and so I can’t start a meeting. But I’m the only host! And my account details(password) are safeguarded so I’m certain I one else has access to the account. So, then, why do I keep getting such a message?Second, to try to resolve this, I signed out and tried to sign in again, but couldn’t. It kept saying my email is invalid.Third, even when I get to start meetings, my guests can’t log in— not even with the correct login details or invite link. It keeps telling them it’s an invalid meeting ID.Lastly, I keep getting error messages when opening my whiteboards and so can’t open them.

Zoom automatic paused screen sharing when I shared YouTube and made it full screen.  And I can not turn it off.  But sharing was continue when I restore YouTube.  Why?

Hi there fellow zoom users,Today I had to abandon a meeting and switch to another platform, because when I started the meeting the system shut it down displaying ~ 5second timer notice. Participants saw an Invalid meeting ID message. Have never encountered this before. Is there an issue with zoom today (20 October 2025) others are aware of, or why is this happening with no change in settings or meeting setup approach? Once I finished the meeting on the other platform, I came back here and tried to set up another and got this message:Invalid meeting ID, (3,001)Appreciate any insights to what is going on.Thank you

Ysterday was recrding there and today is not even in trash. It there any possibility to recover it?

Yesterday my meeting was cut off at 40 min b/c of the change in free accounts.  I was unaware of the change even though I am using Zoom 3x/week.  I paid for an upgrade, as I needed Zoom for my tutoring business then went back to my emails to find out what was going on.  The emails said I was offered a discount for the first year, but when I clicked on the link, it said I was ineligible for the savings, presumably because I had paid for an upgrade minutes before and during that process, no discounts were mentioned.  l am unhappy about this process, would like to discuss it with someone, but that does not seem possible.  How to proceed to get some help??

Zoom 고객센터 담당자님께. 안녕하세요, *********** 계정을 사용 중에, 최근 (25년9월19일) 자동결제 된 Zoom Workplace Pro 요금제에 대해 환불을 요청 드립니다.해당 결제는 해당 라이선스 사용 의사 결정과 상관없이 자동 갱신 되어 신용카드 결제되었습니다.계정에서 라이선스 이용을 해지한 상황이며, 여전히 해당 라이선스를 사용하지 않은 사실을 들어 환불을 요청 드립니다. 기업의 입장에서 해당 1년 자동구독 및 결제 후 청구는 매우 실망스러운 처리 방식이라 생각합니다.서둘러 조치를 부탁 드립니다. 감사합니다.

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 프로 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 10월 17일 새벽 이루어졌으며, 의도치 않게 자동 갱신되었습니다.현재 계정에서  해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

안녕하세요, 고객센터 담당자.최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청 드립니다.무료 이용 7일 중 첫날에 사용을 해보고 연결 끊김과 번역 문제로 인해 구독을 취소 했는데 2025년 10월 11일 오늘 결제가 되었습니다.사용 시간이 많지 않다는 점을 고려하여 환불을 요청 드립니다.감사합니다.

I have reported this problem for numerous times but there is no any customer support or solution given. I subscribed the Pro Account since last April, it's really annoying and unsatisfying as I have to CANCELLED the meetings I scheduled before! Please solve this issue as soon as possible before I completely disappointed in ZOOM! 

I still cannot figure out my Zoom account problem, as I paid my Zoom Meetings Workplace Pro renewal on 3/27 (as evidenced in my bank account withdrawal).   Yet, my account shows I only have Zoom Workplace Basic. Somehow, I was downgraded and cannot get anyone via customer service call back (limited to Business Pro and above) and Zoom chat is useless!   Zoom chat gives basic answers that don't come close to answering my problems/issues!   It appears I'll have to pay another $159.90 to have a Zoom Meetings Workplace Pro account again!   I cannot link to my Google account at all, so I'm in limbo right now.   Do you know anyone with customer service call-in access who might ask a question on my behalf?

Hi thereCan anyone help me get in touch with someone who can link my zoom account to pro again. I've been paying and using zoom pro for years and all of a sudden it switched me back to the basic plan even though my zoom pro is still being processed and paid each month. I can't seem to get hold of anyone who can help me sort this out.Thank you!Carla

Paid for Zoom One Pro back in December but my account (only 1 email address used) still shows Basic.Suport form is useless, cannot press "Next" after filling in all boxes.Email billing - that fails with a zoom returned email stating to use KB, KB and chat bot are useless. Someone from Zoom needs to reply to this and assist, or quite simply I will do a chargeback as I expect a modicum of service, granted do not need telephone support, but the minimum is a working and proper email address for support when your own product fails to work as it should when money is paid.  

I used Zoom Ai on a meeting in English but the summary generated was in french, How do I change it ?

For the last couple of months, my Apple AirPods Pro 2 are having issues. They connect fine. The speaker works and I can hear fine. But every client on my Zoom calls are complaining that my voice is cutting in and out and sounds robotic.I took my AirPods Pro 2 to Apple Genius and they replaced my AirPods. I thought I was good to go, but the issue continued.I then hopped on the same Zoom Call with my iPhone and my AirPods microphone worked great.Therefore, the issue is isolated when I'm using Zoom Workplace on my Macbook Pro. What is the issue?

If I create a Google Calendar event with a Zoom meeting link, but an attendee uses my personal link instead of the one in the Google Calendar invitation, will they still be able to get into the meeting?

I am having issues generating a link with embedded passwords.  We have three zoom licenses and two work fine.  On the third, the link that is generated does not include the password information. I have followed the instructions in this support article: Embedding meeting passcode in invite linkhttps://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065979 my profile for this account has the embed passcode in link turned on.  However, I am unable to get the embedded password in the personal meeting space.  Thanks!

I am unable to sign in with my paid subscription account on zoom. It gives me a network error but it allows me to sign in with my gmail account which is free. This is both on my windows pc (zoom app) and also my phone

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My account states that there are 2 available pro licenses but when I go to assign them there is an error message telling me I have run out of licenses and need to purchase more  

Hi! I have Zoom Pro and would like to set up reminder emails for participants leading up to a meeting I'm hosting. I'd like to plan them out and schedule them in advance. I've looked in settings and meetings but can't seem to find where/how to do this.  Does anyone know?

If I mirror my camera video, I noticed on my recordings the video is not mirrored.  Is that how it's supposed to work, is mirror my video more of just a confidence monitor feature? ThanksKJH

I don't own a car.  Recently I have randomly entered safe driving mode and got entirely stuck.  The only way out was to end the whole meeting and start again.  This is SO frustrating.  Does anyone know if í can entirely disable it?  I tried asking the bot and it just gave me drivel about it being a safety feature.   Well it's not that if it happens randomly and disrupts my meetings.

My friend and I both use Zoom Workplace Pro, running version 6.5.9 (61929). I regularly record meetings (2–10 participants) either locally on my Mac Mini or to the cloud, and the recordings are always high resolution—typically around 1750×1336, and sometimes as high as 2560×1400. My friend records a larger meeting every few months (40–80 participants). Most of the time his recordings are also decent quality, but on two occasions the resolution dropped all the way down to 640×360. Internet bandwidth doesn’t appear to be the issue: my connection can dip as low as 100 Mbps down / 10 Mbps up (sometimes up to 600/20), while his is consistently strong at 600+ down and 300+ up. The one difference is that he sometimes joins/records via the web client instead of the desktop app. Question:What steps should my friend take to ensure his large-meeting recordings are consistently high resolution? Should he avoid the web client and always use the app, or are there other settings/factor

How can I turn off the audible notification when I activate/deactivate mute during a video meeting (i.e. "mute on" / "mute off")?