Solved

Several weeks ago I checked the box to create audio transcript for my meeting recordings and it's been working great until today when my meeting/recording did not transcribe.  I have the video and audio files but no transcript files.  I looked in settings and found that the check-box was not checked and the ability to check it was locked by admin.  How did this box become unchecked and why do I no longer have the ability to check it?  Is there a way to get my transcript (from the existing recording)  if the create audio transcript function is enabled?  Thank you!

I'm working with a group who recently lost the person who set up their zoom account. Sadly, the death was unexpected, and we're struggling to access the account. While we work through the usual options, which all seem to require access to his email account, I'm wondering - if password recovery efforts are not successful, how do we cancel the account? I'm aware that there will be a forced autopay coming up next year that would be a terrible insult to our grief, if this is not properly handled before then. The account was set up in April, and has never been used. We do have billing info and someone who has fiscal authorities, which is how we discovered that there was an account - we noticed it on the bank statement.

The virtual background on zoom has an embedded picture in category of none and blur.  I have no idea how the objects were embedded. I have spent hours looking for a solution. Can anyone assist how to remove embedded picture in category of none and blur?

Is this possible? I like everything backed up, so would prefer recording my meeting to computer AND cloud. 

Hi community,We’re trying to integrate Zoom with Office 365 for calendar and contacts sync. However, we’re running into these errors:“Your account may not be compatible with the Microsoft Graph API”“Zoom association domain does not match O365 verification domain”This happens when selecting API Graph as the authorization method and using OAuth 2.0.Important clarification:We are using a Microsoft 365 account (corporate tenant) – not a personal Outlook.com or Hotmail account. The domain is verified and active in Azure AD. What we tested:Integration works perfectly in a test tenant (Microsoft 365 tenant with minimal restrictions).The issue only occurs in the production tenant .Zoom is registered as an Enterprise Application in Azure AD.Admin consent has not been explicitly granted for Microsoft Graph API permissions.Question to the community:Has anyone experienced a similar issue with Office 365 integration?What settings should we review in the Microsoft 365 Admin Center or Azure AD t

I cannot click on the option to 'use slides as virtual background'  when sharing my background,  there was a yellow exclamation mark on the option. How can I address this problem.

Recently my workplace has been running into an issue with Zoom when our webcam is streaming its picture on the screen. Zoom will be slow to respond to any clicks such as muting, minimizing, maximizing windows, moving the window around, etc. The network connection seems normal, talking to people and camera movement seem to work normally. Resource Manager shows around 60%-70% usage of CPU / RAM during a meeting and the SSD has plenty of space available. What's odd is nothing else seems to run slow during this time, only Zoom. Microsoft Teams does not experience this issue.I have tried the following:1. Updating windows to the newest version, reinstalling zoom2. Rolling back windows updates and graphics drivers to the last known working version3. Changing the webcam from a Logitech Brio to a Logitech 9604. Changing the PC to a different PC (we have two boardrooms it's happening to both)5. Tried both 32 bit and 64 bit installs6. Ensured Logitech webcam software was up to date and only

How do I turn off just the missed or accepted calls on my chats it is making me have more chats and I want my calls separate as notifications

We have recently integrated Zoom with our ServiceNow instance and the team handling phone calls in the workspaces area has advised the Zoom Contact Center UI takes up a large portion of the screen and closing the phone while on a call has caused issues for some. You can drag it and move it to another part of the existing window, but is there an option to pop it out into it's own window?

When I schedule a recurring meeting on a daily, weekly or monthly basis you have the option for the participants to register, when the recurrence is no fixed time this option does not appear. I changed the recurrence from daily to no fixed time and my registrations disappeared, how can I see the registrations?

When I am co-hosting and with participants privilege for unmuting, sharing, renaming disabled, I see a visible green tick ✅ against one participant name when I move the mouse over the participant. What does it indicate?! (I was using zoom version 6.5.6)

Hello,Is it possible to have multiple admin on a recurring meeting so that anyone can enter who is invited?Many Thanks,Fi4

In the past my Zoom account when I create meetings automatically populate my Apple Calendar, this no longer works. I have tried calendar choices but gives Sign in with google or Microsoft, nothing to do with Apple Mail. I have tried my gmail account through sign in with Google but still does not appear. Help

I have a Powerpoint that I present in meetings. I've created a whiteboard as an interactive part of the presentation. Can I insert the whiteboard into the Powerpoint and have it remain interactive and functional? As it is not, I have to stop sharing the Powerpoint, share the whiteboard, stop sharing the whiteboard and start sharing the Powerpoint--at which point it goes back to the beginning. It's really a clunky process while you're live. I see that there is an iframe code for the whiteboard but I can't see how to insert the code on a Powerpoint slide. Any suggestions?

Hi folks ...  A whole ago I set up a meeting using my personal meting ID and was using it for a study group.  One of the participants was using the Otter.ai Notetaking feature.The group has since disbanded and the meeting deleted from my calendar, but every Tuesday at 1900 (UK) this woman's Notetaker (Otter.ai) initiates an email sent to me via Zoom, telling me that it has joined my personal meeting room.I've asked her to fix it at her end with her Otter.AI settings, but to no avail.Is there a way of banning the Otter.AI agent?Or do I have to resort to changing my personal Zoom meeting room ID? Thanks in advance.

I have always used the Enable/Disable Original Sound option on the More menu in the iPad app. However, it is no longer present. The More menu has nothing that looks like this. I have found the same on two different Ipads. Has this been removed? I always needed it to deal with music and speech.   Thanks  Julian

We have a webinar scheduled for 1PM ET US, accommodating the panelists' and hosts' time zone. However, when end users add the webinar to their calendar from the Zoom Reminder, it adds to their calendar at 1PM their local time, instead of adjusting for time zone (ie, when a PT attendee adds to their calendar, it is showing the webinar at 1PM PT rather than 10AM, which is 1PM ET). Can this be addressed from our side, or is it a bug?

My team starting using AI Companion to take notes during our meeting. When we review the meeting summary it notates incorrect names. For example, it notes Judy when the participant's name is Karen. Is there a way to adjust this to have accurate notes?

I have done a Zoom recording but I couldn't find it in Zoom. ¿Who could help me to find it? Thanks  in  advance. SincerelyInés

Hi, I own a business plan, I need to record my meetings in speaker view in 1920x1080 HD format.I haven't figured out how to do it yet, can you help me?Thanks

Is there a possibility to automatically log you out of the queue when going on DND (Do Not Disturb)?

お世話になっております。ZoomPhoneをお使いの方、助けてください。Android端末にZoom Workplaceをダウンロードしておりますが、ZoomPhoneに着信があった時、着信音が鳴りません。キャリアの電話番号にかかってきたときは着信音が鳴るのですが…。着信音は「「覚醒」に変更しております。どこを確認すればいいでしょうか。お手数をおかけいたしますが、よろしくお願いいたします。

Why does zoom not close out when i hit exit. It just sits in the background after i have used the the one common resource used to close applications. So why does zoom think its special. Why am i forced to right click on the taskbar. It's not that that is difficult, but this is my computer. Who does zoom think it is that it can just continue to go on. And the fact that there isn't a setting to change this just shows how terrible of a company zoom is. Then on top of that i can't even talk to an actual human to try to fix the problem. 

I set a Zoom Webinar registration form and added a few custom questions, all of which are set as "required". I see the questions when I test the form, but the responses (or fields) are not all present when I run the registration report. How do I fix this? 

Since I upgraded to MacOS Monterey (12.0.1), my Blue Yeti microphone is not working when I start Zoom (latest - 5.8.6). However, if I switch to another microphone, such as the system (built-in) microphone, and then back to the Blue Yeti, it works fine. This didn't happen prior to upgrading MacOS. Anybody else have the same issue?