Urgent: Unauthorized KRW 266,136 Charge - No Prior Notification & Immediate Refund Requested

Forum|Forum|1 day ago
March 13, 2026
1 reply
4 views

I am writing to express my strong dissatisfaction regarding an automatic renewal charge of KRW 266,136 made to my account on March 11, 2026.
I received no prior notification or warning that this annual subscription was about to renew.

Taking a significant amount of money from a customer's account without any advance notice is completely unacceptable.

As a consumer, I cannot tolerate being charged for a service I no longer use and never intended to renew.

Billing & Invoices

This topic has been closed for replies.

Best answer by MGSR

Hello @Hyeim Yun,

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

MGSRAnswer

Community Manager

Hello @Hyeim Yun,

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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