Unwanted amounts are continuously being deducted from my card. I request a payment cancellation. | Community
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June 1, 2026
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Unwanted amounts are continuously being deducted from my card. I request a payment cancellation.

  • June 1, 2026
  • 1 reply
  • 5 views

I made a payment on Zoom in April for a one-time event,

but since then, the same amount has been regularly deducted from my card every month.

I am told there is a contract period, but I no longer use this service.

No one wants to pay 450,000 won for three months just to hold a single meeting.

I was unaware of the contract period and did not see it. I paid believing it was a one-time payment,

but please let me know how I can cancel within the contract period.

 

    This topic has been closed for replies.
    Best answer by Don.z

    Hi ​@최명의! Welcome to Zoom Community.

     

    We’re sorry to hear about the confusion regarding the recurring charges on your account. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community. Please refer to our article on canceling subscriptions and unexpected charges.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed.

    1 reply

    Don.zAnswer
    Community Manager
    June 1, 2026

    Hi ​@최명의! Welcome to Zoom Community.

     

    We’re sorry to hear about the confusion regarding the recurring charges on your account. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community. Please refer to our article on canceling subscriptions and unexpected charges.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed.