Hi everyone,We are currently facing a critical application-level issue with Zoom version 7.0.0. Issue Summary:Zoom is consistently showing “Offline” or getting stuck on “Connecting…” across multiple devices and platforms (desktop, mobile, different networks). Observations: Issue is not device-specific Issue is not network-specific (tested across different ISPs) Occurs on multiple accounts/devices Other internet services are working fine Troubleshooting already done: Reinstalled Zoom on all devices Cleared cache / data Switched networks (WiFi / mobile data) Disabled VPN / firewall Restarted systems Impact:This is a blocking issue affecting usability of Zoom entirely, making it a high-severity / critical problem.Questions: Is this a known issue with version 7.0.0? Is there any official acknowledgment or incident report? Any immediate workaround or rollback recommendation? If anyone else is experiencing this or has a fix, please share.Thanks.

V

VenkateshM

Newcomer

Question

Critical Issue: Zoom 7.0.0 showing “Offline / Connecting…” across ALL devices and platforms

Forum|Forum|23 days ago
April 1, 2026
7 replies
589 views

Hi everyone,

We are currently facing a critical application-level issue with Zoom version 7.0.0.

Issue Summary:

Zoom is consistently showing “Offline” or getting stuck on “Connecting…” across multiple devices and platforms (desktop, mobile, different networks).

Observations:

Issue is not device-specific
Issue is not network-specific (tested across different ISPs)
Occurs on multiple accounts/devices
Other internet services are working fine

Troubleshooting already done:

Reinstalled Zoom on all devices
Cleared cache / data
Switched networks (WiFi / mobile data)
Disabled VPN / firewall
Restarted systems

Impact:

This is a blocking issue affecting usability of Zoom entirely, making it a high-severity / critical problem.

Questions:

Is this a known issue with version 7.0.0?
Is there any official acknowledgment or incident report?
Any immediate workaround or rollback recommendation?

If anyone else is experiencing this or has a fix, please share.

Thanks.

Other

K

KHartley

Newcomer

Correct, we started experiencing the same issue on Friday March 27th. Now that the update from last week has populated our network, Zoom is Offline and will not allow us to change the status. Chat function, history and some calls not coming through. We too have uninstalled and reinstalled per Zoom AI. And it seems we cannot create a ticket in ZOOM. Every button in Support brings up AI. And AI says there is not an issue. Good job allowing AI to take over.

We too need this fixed, please.

K

KHartley

Newcomer

Today 04/08/2026 - I Called Zoom Support and opened a Ticket Directly with them. Sent Screen Shots of what I have and this Blog in the Zoom Community. Please, anyone still experiencing this Offline Issue, post screen shots if you can to this blog without PHI. They are looking into this issue.

D

Dylan Hawkins

Newcomer

We are having the same issue, it was 1 device yesterday and now its 3 today.

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VenkateshMAuthor

Newcomer

It’s surprising that this issue was not identified during testing, as it is significantly impacting functionality. We request the team to review this at the earliest and ensure proper validation to avoid such critical issues in future releases. please share this post or create a post or raise ticket in public forum everywhere to fix this as soon as possible

P

proctbit

Newcomer

We are experiencing similar issues. Fully uninstalling and reinstalling does seem to help temporarily, but many of our impacted devices eventually continue to exhibit repeat issues. We also had some success in forcing a sign out on all devices for a given user, reinstalling, and then trying Zoom again. No long term fix noted on our side yet.

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VenkateshMAuthor

Newcomer

just quit it from system tray then relaunch it will show offline and connecting also team chat is non functional

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VenkateshMAuthor

Newcomer

I have already raised a ticket with Zoom Support regarding this issue. I request everyone who is facing the same problem to please raise a support ticket from your end as well. This will help prioritize the issue and get it resolved as soon as possible.

J

James Smite

Explorer

Seeing similar reports from others too it might be a server-side issue with this version. You could try rolling back to an earlier version as a temporary workaround until Zoom releases a fix.

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VenkateshMAuthor

Newcomer

Yes currently we can rollback to 6.7.8 version on windows, android and but in ios we cannot rollback. previous version 6.7.8 is working fine without any issues.

L

Lindsey Chadwick

New Member

I am also experiencing this exact issue. I have done all of the above as well. My zoom meetings and phone work but no channels or chats.

J

Jason Riker

New Member

Several users with my organization are experiencing the same. Network/cellular does not matter. Are running the latest version. Removing and reinstalling or rebooting may work for one meeting but then it starts acting up again.