Critical Issue: Zoom 7.0.0 showing “Offline / Connecting…” across ALL devices and platforms | Community
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New Member
VenkateshM
New Member
April 1, 2026
Question

Critical Issue: Zoom 7.0.0 showing “Offline / Connecting…” across ALL devices and platforms

  • April 1, 2026
  • 5 replies
  • 161 views

Hi everyone,

We are currently facing a critical application-level issue with Zoom version 7.0.0.

 Issue Summary:

Zoom is consistently showing “Offline” or getting stuck on “Connecting…” across multiple devices and platforms (desktop, mobile, different networks).

 Observations:

  • Issue is not device-specific

  • Issue is not network-specific (tested across different ISPs)

  • Occurs on multiple accounts/devices

  • Other internet services are working fine

 Troubleshooting already done:

  • Reinstalled Zoom on all devices

  • Cleared cache / data

  • Switched networks (WiFi / mobile data)

  • Disabled VPN / firewall

  • Restarted systems

Impact:

This is a blocking issue affecting usability of Zoom entirely, making it a high-severity / critical problem.

Questions:

  • Is this a known issue with version 7.0.0?

  • Is there any official acknowledgment or incident report?

  • Any immediate workaround or rollback recommendation?

If anyone else is experiencing this or has a fix, please share.

Thanks.

    5 replies

    K
    Newcomer
    KHartley
    Newcomer
    April 1, 2026

    Correct, we started experiencing the same issue on Friday March 27th. Now that the update from last week has populated our network, Zoom is Offline and will not allow us to change the status. Chat function, history and some calls not coming through. We too have uninstalled and reinstalled per Zoom AI. And it seems we cannot create a ticket in ZOOM. Every button in Support brings up AI. And AI says there is not an issue. Good job allowing AI to take over. 

    We too need this fixed, please.

      D
      New Member
      Dylan Hawkins
      New Member
      April 1, 2026

      We are having the same issue, it was 1 device yesterday and now its 3 today. 

        V
        New Member
        VenkateshMAuthor
        New Member
        April 2, 2026

        It’s surprising that this issue was not identified during testing, as it is significantly impacting functionality. We request the team to review this at the earliest and ensure proper validation to avoid such critical issues in future releases. please share this post or create a post or raise ticket in public forum everywhere to fix this as soon as possible

        P
        New Member
        proctbit
        New Member
        April 2, 2026

        We are experiencing similar issues. Fully uninstalling and reinstalling does seem to help temporarily, but many of our impacted devices eventually continue to exhibit repeat issues. We also had some success in forcing a sign out on all devices for a given user, reinstalling, and then trying Zoom again. No long term fix noted on our side yet.

          V
          New Member
          VenkateshMAuthor
          New Member
          April 2, 2026

          just quit it from system tray then relaunch it will show offline and connecting also team chat is non functional

          V
          New Member
          VenkateshMAuthor
          New Member
          April 2, 2026

          I have already raised a ticket with Zoom Support regarding this issue. I request everyone who is facing the same problem to please raise a support ticket from your end as well. This will help prioritize the issue and get it resolved as soon as possible.

            J
            Explorer
            James Smite
            Explorer
            April 2, 2026

            Seeing similar reports from others too it might be a server-side issue with this version. You could try rolling back to an earlier version as a temporary workaround until Zoom releases a fix.

              V
              New Member
              VenkateshMAuthor
              New Member
              April 2, 2026

              Yes currently we can rollback to 6.7.8 version on windows, android and but in ios we cannot rollback. previous version 6.7.8 is working fine without any issues.

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