Removing phone numbers from our Zoom Phone accout so a specific new Zoom Phone account can use them.

Hi ​@sknight747,

Thank you for you post. To make sure that specific company ends up with those Zoom Phone numbers, you generally should NOT delete the numbers first. Deleting only releases/removes them from your account—it doesn’t transfer them to another Zoom Phone account.

Instead, the correct approach is to do a number port (a porting request) so the numbers are transferred to the receiving company’s account in a controlled way. The receiving company should initiate the porting request, and Zoom coordinates the transfer so the numbers land on the intended account.

We’re glad to have you here. I hope this helps!

Hello ​@sknight747 

100% in alignment with ​@aluyun recommendation, which is the only guaranteed way of doing it. Now, porting from one Zoom account to another Zoom account might make the process going much faster, but you still must do it.

This document show the process for US porting, but it is a country-case one

The company “gaining” the numbers should follow below document:

PORT IN: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062348

The company “losing” the numbers should follow below document:

PORT OUT: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068195

You can also take a look to this “Best Practices” document:: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061279

I hope this helps.

​@Vinnie