Removing phone numbers from our Zoom Phone accout so a specific new Zoom Phone account can use them. | Community
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sknight747
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May 1, 2026
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Removing phone numbers from our Zoom Phone accout so a specific new Zoom Phone account can use them.

  • May 1, 2026
  • 4 replies
  • 138 views

We have a company that is taking over their own Zoom Phone account. I need to remove the numbers from my account so that they can add them to their account. Is there a way to guarantee that their specific company receives the numbers. Do I start by deleting the numbers, do they need to initiate a port…

 

Thank you,

Scarlett

    Best answer by Vinnie

    Hello ​@sknight747 

    100% in alignment with ​@aluyun recommendation, which is the only guaranteed way of doing it. Now, porting from one Zoom account to another Zoom account might make the process going much faster, but you still must do it.


    This document show the process for US porting, but it is a country-case one

     

    The company “gaining” the numbers should follow below document:

    PORT IN: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062348

     

    The company “losing” the numbers should follow below document:

    PORT OUT: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068195

     

    You can also take a look to this “Best Practices” document:: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061279

     

    I hope this helps.

    ​@Vinnie 

     

    4 replies

    aluyun
    Community Manager
    aluyun
    Community Manager
    May 1, 2026

    Hi ​@sknight747,

     

    Thank you for you post. To make sure that specific company ends up with those Zoom Phone numbers, you generally should NOT delete the numbers first. Deleting only releases/removes them from your account—it doesn’t transfer them to another Zoom Phone account.

    Instead, the correct approach is to do a number port (a porting request) so the numbers are transferred to the receiving company’s account in a controlled way. The receiving company should initiate the porting request, and Zoom coordinates the transfer so the numbers land on the intended account.

    We’re glad to have you here. I hope this helps!

      Vinnie
      Community Champion | Customer
      VinnieAnswer
      Community Champion | Customer
      May 1, 2026

      Hello ​@sknight747 

      100% in alignment with ​@aluyun recommendation, which is the only guaranteed way of doing it. Now, porting from one Zoom account to another Zoom account might make the process going much faster, but you still must do it.


      This document show the process for US porting, but it is a country-case one

       

      The company “gaining” the numbers should follow below document:

      PORT IN: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062348

       

      The company “losing” the numbers should follow below document:

      PORT OUT: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068195

       

      You can also take a look to this “Best Practices” document:: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061279

       

      I hope this helps.

      ​@Vinnie 

       

        aluyun
        Community Manager
        aluyun
        Community Manager
        May 4, 2026

        Hi ​@sknight747,
         

        Just checking in, have you had a chance to review the latest response to your concern?

         

        If it helped answer your question, feel free to mark it as the best answer so others in the community can benefit from it as well. If you still need any clarification or have additional questions, just let us know, we’re always here to help!

        aluyun
        Community Manager
        aluyun
        Community Manager
        May 29, 2026

        Hi ​@sknight747,
         

        Thank you for your participation and contribution. I will go on ahead and mark the resolution provided by Vinnie as best answer so others in the community can benefit from it as well.

         

        Please feel free to reach out anytime if you have other Zoom related queries.

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