Losing all webinar contacts

Hey ​@EricEric 

Sorry to hear you're running into this — losing webinar contacts is definitely frustrating, especially if you rely on that data for follow-ups.

Here are a few things to check:

Possible Causes & Workarounds:

1. Export before the webinar ends — Webinar registrant and attendee data can sometimes be affected if the webinar is deleted or if retention settings are configured. As a best practice, always export your contacts/reports immediately after the webinar via: Zoom Web Portal → Reports → Webinar → [Select your webinar] → Export

2. Check your Webinar Report retention — Zoom retains webinar reports for a limited period (typically up to 1 year). If the webinar is older, the data may have expired. Verify under: Account Settings → Reports

3. Re-check under "Previous Webinars" — Sometimes contacts appear under the registrant or attendee report rather than a "contacts" section. Navigate to: Webinars → Previous Webinars → [Your Webinar] → Attendee Report or Registrant Report

4. CRM/Integration sync issue — If you're syncing to a CRM (HubSpot, Salesforce, etc.), the contacts may still exist there even if they're not visible in Zoom.

If the data is truly gone:

• Submit a support ticket at support.zoom.com — the support team may be able to recover data depending on how recently it was lost.