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wilpercy
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June 3, 2026
Question

Difficulty reestablishing audio

  • June 3, 2026
  • 1 reply
  • 14 views

I’m teaching English in Japan and Zoom classes are generally one on one. I’m using Version: 7.0.5 (81138) on an iMac/MacOS 25.6. If I share audio from the textbook we are using via the Mac’s Music app I am often unable to hear student responses when it is their turn to speak They can hear me. I can see their lips moving but audio does not work. We pause. I ask them to count to five. I ask random questions and after a while the audio link is reestablished. 

Yesterday, after a particularly long interruption when none of the Q&A hacks helped I asked the student to mute and unmute their mic and this did the trick. Are other users experiencing the same trouble? It seems to have been getting worse in recent weeks. Zoom’s updates are less frequent. If this is a widespread problem has anyone had advice from Zoom’s Support system? I have contacted them a number of times on various issues and not once have I received a response. 

    1 reply

    MGSR
    Community Manager
    MGSR
    Community Manager
    June 3, 2026

    Hello ​@wilpercy,

    This sounds like your meeting audio output is getting disrupted when you share “computer audio” from your Mac (Music app). A few Zoom settings/behaviors on Mac can cause exactly what you described (you see them talking, they can hear you, but you can’t hear them until something “resets” like mute/unmute).

    Try these in order:

    1. Stop share, then re-check Zoom’s speaker/output device
    • In the meeting, click the arrow next to Audio (or Mute/Unmute) and make sure Speaker is set to the correct output (your iMac speakers or your headset).
    • Then click Audio Settings and use Test Speaker. Sometimes macOS switches the output route when system audio sharing is active.
    1. Share audio the “music-friendly” way (best for textbook audio): Instead of standard “Share Screen + Share sound/computer audio," use Zoom’s music mode options:
    • Open Zoom Settings > Audio
    • Enable Original Sound for Musicians (and in-meeting, turn Original Sound on)
    • Turn on High fidelity music mode (if available). This reduces audio processing that can interfere with playback and voices.

    1. Use “Advanced” sharing for audio-only. When you click Share Screen, look for the Advanced tab and choose Music or Computer Sound Only (if available on your version). This can be more stable than sharing an app/window plus sound.

    2. The quick in-class workaround (what you discovered): Having the student mute/unmute can force a renegotiation of the audio stream. If it happens again, also try:

    • You: toggle Original Sound off/on (if you’re using it)
    • You: switch speaker output to another device and back (forces a reset)
    1. Update the Zoom Workplace app. You’re on 7.0.5—if you can, update to the latest Zoom Workplace release for macOS, since audio/share fixes often ship in client updates.
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