Solved
Cant use services
I had paid all the credit and it shows paid as well, but i am still not able to avail the services. Does anyone know why?
Hi
Thank you for joining Zoom Community. We’re glad to have you here!
If your balance/invoice shows Paid but you still can’t use the paid features, the most common reasons are (a) the account is still in a suspended state from a past-due period and hasn’t fully reactivated yet, or (b) the payment is marked paid in one place but an invoice is still “Open”/processing in the billing portal.
What to do:
- In the Zoom web portal, go to Plans and Billing and check:
- Plan Management (make sure your subscription is active)
- Invoice History / Payment History (confirm there are no remaining invoices marked Open and the payment is fully posted)
- Sign out of Zoom (web portal and app), then sign back in, and restart the Zoom app.
- If you paid very recently, wait a bit and re-check—sometimes it takes time for the payment status to fully propagate. If invoices still show Open, it may still be processing.
I hope this answers your query. Please feel free to reach out if you have any zoom related queries.
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