Solved

When I log into the desktop client on Windows 10 PC and click on Apps, it comes up saying Loading Zoom Apps with spinning wheel and stays that way.  I have downloaded several game apps that say they have been added, but I can't seem to get to them.  Other family members all use Macs and have no issues.  As the only PC user I need help getting to the games I've supposedly added.  Any and all suggestions are most welcome.  Thank you. 

Hi all,I sit facing a window, but not in direct sunshine.My face appears ridiculously white, and I can’t find any option in Zoom to turn the brightness down a bit. The reason this looks like a Zoom issue is that I also use Teams, and with the exact same background image (or indeed no background image) my face isn’t as white or washed out. It’s still bright but much better in Teams with the same cam. The only setting that looks vaguely related is Adjust for low light. This doesn’t help, unsurprisingly, I need the opposite. In the Windows camera app it is also better than Zoom.Any ideas (other than putting the blinds down)? W10 ProClient 6.6.11Licensed (paid) version

I am very frustrated with Zoom. It is extremely difficult to reach a real person — the support bot just keeps replying with the same messages, which does not solve the problem at all. I cancelled my subscription in February, but I am still receiving an invoice for March. I have clearly tracked my cancellation, yet they are forcing me to pay for an extra month.I do not have money on my card, because if I added funds, they would automatically charge me, even though I cancelled the subscription. Now March has started, and I keep receiving invoices with no way to stop them or speak to a real person. This is extremely inconvenient and unfair for users.Has anyone else faced this issue? What are your suggestions for actually getting Zoom to recognize a cancellation and stop charging?

Why i have been charged by zoom 3 usd, and my plan didnt go through 

Hey there. We're looking to migrate our non profit communications over to Zoom, including porting our toll-free number.  It seems like there's some challenges people have been running into.  So I thought I would try to get some info ahead of migrating. 1. Is the annual Workplace Pro Plus (with Phone) plan is eligible for the non-profit discount? 2. I've applied using Goodstack.  How long does it take for them to approve and send whatever is necessary to activate the 50% off? 3. With the Goodstack approval in place, what is the best way to avoid delays/problems and expedite getting a new non-profit account successfully setup? Thanks!

Even though I enabled HD videos in the settings on my newly purchased Zoom Business product, the highest video resolution I can see is 640x360. Why can't we see 1080p even though we enabled HD?Also, I wanted to send an email about this via Zoom, but I couldn't find it, so I decided to write here. I must say that despite the product I purchased, I did not find the support service satisfactory.

В течение полутора лет с карточки моей жены снимаются деньги за Zoom Workplace Pro Monthly в сумме 19,19$. Но программой (приложением) никто не пользуется, так как учётная запись отключена - ошибка 1003. Отменить тарифный план не получается по той же причине - не можем зайти в приложение из-за отключенной учётной записи. С ботом разговаривать нереально, он всё время твердит, что необходимо зайти в учётную запись.Вопрос номер один - как отменить тарифный план в таком случае?Вопрос номер два - насколько реально вернуть деньги за предыдущие месяцы?

I saw it mentioned that "users can't access simulive from a mobile browser"I haven't not made the investment into the package to test this, but does this translate to mean that:If I send an email out to 300 registered attendees for a simulive webinar, and 80% of them click on the link on a mobile device, they will not be able to access the webinar? Or will their mobile device redirect them to download the Zoom app - and if they have the zoom app installed on android or iPhone, it'll open in that. Curious because normal webinars do that, it seems so odd Simulive wouldn't function the same way.Maybe I misunderstood what the comment of not working on mobile means.

Добрый день.Снялась оплата за подписку.Как мне вернуть деньги?  Не может быть такого, что-бы ваша компания не возвращала деньги (это бред полный)

Hello, I just installed Translation Caption Add-On to my working account.  I am trying to translate from German to English on once side and in the other from English to German... Unfortunately, I feel this Add-On is still not well developed due to being such a new setting, and it only works on one side. I feel that the translation is happening alone on each computer and not in the Zoom meeting for both persons... Has anyone have experience with this Add-On and can help me find the best settings for my Zoom-Meetings? Most appreciated,CG

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 3월3일 이루어졌으며, 의도치 않게 자동 갱신되었습니다.몇달간 자동결제된것을 이제야 깨달았는데, 몇달동안 사용하지 않은점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

I am on Zoom 6.1.11 with Pro subscription on MacOS Sequoia 15.0. I am having the following issue: I host the meeting on my laptop, and I want to screenshare the entire screen on my iPad (using the screen mirroring between the laptop/iPad). When I do this, I cannot see the little video of the other participant.  I am doing this in the context of teaching, where I want to face the video camera straight on sometimes, and sometimes write things on the iPad. But, not being able to see the video of the student is very detrimental. I'd prefer not to just do Zoom on the iPad and just share the screen there, since the angle of the video is unnatural. I don't remember this being an issue when I was working somewhere where we had one of the enterprise level accounts for free, is this why the screen mirroring is wonky now? 

Hi everyone, I often host Zoom meetings and sometimes need to share helpful resources or tools with participants after the meeting. What’s the best way to do this so everyone can easily access them later?For example, I was thinking about sharing a simple resource page (something like a small guide or tool page) along with the meeting notes. Do you usually put links in the chat, email them later, or use another method?Would love to hear what works best for you all.

Pls cancel the payment. Invoice Number: INV344573804I’m not using this account, but automatially charged today… pls cancle it ASAP!!! thanks!

안녕하세요. 저는 기존에 프리미엄 계정을 사용 중이었는데, 회의 진행 중 참여자 인원 제한 안내가 나타나면서 Large Meeting(대규모 회의) 추가 옵션이 실수로 결제되었습니다. 의도한 결제가 아니었으며 해당 기능은 아직 사용하지 않은 상태입니다.가능하다면 해당 결제를 취소하고 환불 처리해주실 수 있는지 확인 부탁드립니다. 결제 직후 실수로 결제된 것을 확인하여 바로 문의드립니다.

I would like to report an issue regarding my recent subscription renewal and user plan change.Since 27/2/26, I notice that my plan needed renewal. However, the credit card registered on the account had already expired, so I needed to update the payment method. At the same time, my company planned to reduce the number of users from 2 to 1.Since 2/3/2026, I tried several times to downgrade the number of users before renewing the plan, but the system would not allow me to click or make any changes. I also checked the steps provided by ChatGPT support, but the options they mentioned were not available in my account interface.Because my subscription had already expired last month and I had an upcoming meeting that required more than one hour of usage, I had no choice but to proceed with the payment first. I updated my credit card details and the system immediately charged my bank card. However, there was no payment confirmation pop-up and I did not receive any OTP verification from my bank

My participants can´t join the meeting. It says "waiting for host to start the meeting". I have started it. What am I doing wrong?

At some point my Zoom started recording my video meetings automatically every time I start it up.  I went into the settings and the "switch" for automatic recording was already switched off.  How can I stop it?  I tried switching it on and off again...Thanks

It says only meetings in the selected time range will appear. You can see more meetings by updating the time range.I can find absolutely no way of updating this. And I can see no tuition on how to do it.Can somebody tell me how to do this?I found it much easier when we could just see all of our booked-in meetings.I don't know why this has changed.If you can help me that would be great and many thanks.

As a Pro user, we have two licenses—one assigned to the Owner and one to the Admin.In that case, is it possible to host and run two meetings at the same time, one created by the Owner and the other created by the Admin?

Zoom looks like a scam now!!! I canceled my subscription last month, but the money was still charged. I haven't used it a single day! Today there was another attempt to charge me for a subscription that I don't use and was sure I canceled it. I can't do it myself. I write to support, your useless bot answers me and sends me to instructions that I can't follow. And also replies that there are no refunds and this is provided for by the policy. That is, I can't cancel the subscription and there is no refund. I insist on dealing with this immediately.

My account is free, my Chinese clients are getting error code 13215 when logging in. How can I resolve this?

The AI generated transcripts of recordings put timestamps in the middle of sentences, and overall there are far too many timestamps.  Is there a way to turn off the timestamp generation for the .vtt auto generated transcript?

2025년 11월 29일에 결제처리된 Zoom pro에 대하여  결제취소 및 환불 요청 드립니다. 결제 갱신에 관한 메일을 확인하지 못하였고, 결제일 이후 서비스를 이용하지 않았습니다.

Hello, Zoom customer center manager.I am using an account, and I would like to request a refund for my recent Zoom subscription pro pricing plan.The payment was made on March 2, 2026, and was unintentionally updated automatically.I would like to request a refund considering that it has been terminated from the current account and has not been used yet.If you need any additional information, please feel free to let me know