Cancel Account

Hello ​@Allister Murdoch Counselling, I’m very sorry for your loss. We understand you’re reaching out to close your brother’s account during a difficult time.

For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community. For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed.

Charges are generally non-refundable once processed, per Zoom’s Terms of Service. For additional context, you can also review our article on canceling subscriptions and unexpected charges.

We understand this is a difficult situation, and the support team will be able to guide you through the appropriate next steps for the account.