Products

A new national regulation applying to some of our meetings with external participants prohibits access via mobile phone. We have already found a solution that involves muting the phone's audio. Could you please suggest a solution other than leaving people in the waiting room? We need a solution that automates the process when the meeting is created—one that detects phone-based access and blocks the user. Thank you, and have a nice day.Clara

I'm trying to connect Zoom to my CRM and need help locating two specific details:Zoom Account IDClient IDI’ve looked everywhere but can’t seem to find them. Could you guide me on where to find these?Thanks in advance

MDV Meeting

Hi, at the end of the meeting. ZOOM didn't convert the meeting. I go to manually converted from Meeting - Recording. I open the folder and then I double click the file named: "double_click_to_convert_01" and I get the message: " Failed to convert recording. There is another recording conversion in progress, please convert this recording later from Meetings>Recording". Any help?

I'd like the ability to rename meeting summary titles...like on the recordings.  Why can't I do that?

I am using basic Zoom for GSuite. My Zoom meetings should be 40 minutes (and it says so in the upper left-hand corner of the Zoom window. Zoom cuts off at exactly 30 minutes. I've complained of this to Zoom's technical support before, but they never addressed the problem (they kept telling me to get a different account).  I've wondered whether students joining the meeting before the host is counted at part of the 40 minutes. I have turned off "Allow participants to join the meeting before the host arrives" but I'm still getting messages students that students have joined the meeting room. Any ideas about what I can do?

My meetings are ending at 40 minutes. I didn’t see a popup option to continue. I have had two meetings end this way, and I have been with zoom for at least 5 years.  I pay a $16.99 monthly subscription, up until the last month, I never had this problem. When scheduling my meetings, it only allows me 40 minutes. There is an option to update. Please explain what’s happened.

Hi everyone,I’m trying to create a Server-to-Server OAuth app in the Zoom Marketplace (Develop → Build App). The “Server-to-Server OAuth App” option appears but is greyed out / not selectable, so I can’t click it.What I’ve tried:My admin/boss granted me the required permission/role (including User:Edit / Users:Edit). Signed out and back in, and tried again.Still happening:Server-to-Server OAuth remains greyed out.Questions:Besides User:Edit, what other account-level settings or permissions are required to enable Server-to-Server OAuth app creation? If our org uses a linked/master-sub account setup, how do we confirm the permission is being applied in the correct account (master vs sub)? Are there any plan or feature requirements that could cause this option to be disabled?Environment:Browser: [Chrome / version] OS: [macOS / Windows] Zoom account type: [single account OR master/sub linked accounts—unsure]If anyone has run into this and knows the fix, I’d appreciate it.If you tell me whe

This issue has me banging my head against a wall. I have cox internet in AZ with the service 1 gig up/down (with speedtests showing 920’ish both ways). I have unifi equipment and all affected devices are hard wired. The issue occurs on my wife’s and I laptop. When we join a zoom meeting everything is fine. But once we share screen, we get internet connection is unstable and from the other users in the meeting they report our voices are robotic or don’t transmit at all. they also report the stream lags extremely bad or freezes. This issue does not happen when using teams or any other meeting software. All other devices/services work perfectly fine in my environment.  To troubleshoot I have plugged my laptop directly into the modem, bypassing my router, and the issue still occurs. I had a cox technician here this morning and he basically shrugged his shoulders. I know something is being blocked upstream and I need to be able to go to cox with this evidence. Has anyone here experienced th

I want to enable closed captioning on my Zoom calls, but do I understand correctly that only the meeting host can do that?I don’t understand why Zoom doesn’t allow this. Is Zoom planning to update this?

Iwant make ameetings with zoom.

윈도우 줌 버전에서 비디오가 나오지 않는 것은 웹 캠이 모니터에 없는 경우인가요?

I have a script in a separate word doc from the power point. How can I make the notes and the power point visible to me but only the slide show to the participants

We want to allow transcription during meetings for accessibility - the running transcript sidebar, not the flashing captions - but we don’t want participants to be able to save the transcripts.Is there a way to enable transcription but disable saving? Thanks!

I have had the same settings for years but all of a sudden it switches to a different setting The client cannot hear me during a meeting. I also play music which cant be heard.Audio codec Same as speakers codecOriginal sound for musician I use a laptop and an external speaker and mixer and headset microphone.

从中国大陆无法加入会议，显示错误代码33002，什么原因，如何解决？本人系付费账号，中国大陆参会者无法登录zoom、不登录zoom的情况下通过链接直接入会显示“无法加入会议，错误代码33002”

I am trying to upload a pdf to shared folder on HUB to share with Team members but that does not seem to be a file type. Am I missing something? 

We are wanting to move to GPO to manage the update/config of Zoom Meeting going forward and right now we use SCCM and Patch My PC. After loading the latest ADMX files and configuring the GPO everything seems to work as expected except that when the auto update fires it prompts for admin rights which our users do not have. Cancelling the update allows you to access the client and the rest of the changes work as expected. Our clients are Windows 10 and 11 and the Zoom build is 3.6.5X. Our goal is to have the clients auto-update without the need for admin rights. Do we need to use a different build, do we have some sort of registry problem/conflict, is this a bug, or did I miss something entirely?

I'm experiencing a critical issue with Zoom AI Meeting Summary emails and need urgent help.The Problem:I was receiving AI Meeting Summary emails regularly until 11 June 2026After that date, the automated summary emails completely stopped arriving. I didn’t change anything.Have just had very frustrating sessions with the web bot ‘helper’ which yielded nothing although test zooms and suddenly they’re working again?Urgent Need:I specifically need the AI summary assets from a meeting held on 21 August 2026:Questions:Where can I retrieve the missing AI summary from the 21 August meeting?Why did the automated emails stop after 11 June when they had been working correctly before? Would really appreciate any info / wisdom to find these assets.Thanks .Ros

For municipal compliance reasons, it is imperative that we configure the data residency of our call recordings to remain on Canadian servers.However, I am unable to locate the option to select the data location (such as Communications Content data storage or Recordings and content location).Here are the checks I have already performed on my end: In Account Management > Account Profile, the option does not appear (please see the attached screenshot). In Settings > Zoom Phone, the Data & Storage section is also missing from my interface. In our Call Queues settings, the option is not visible either. Could you please clarify the following points: Does our current license type restrict access to selecting the data location for call recordings? Is this a backend setting (Feature Flag) that needs to be enabled on your end for our tenant? Thank you in advance for your prompt assistance in helping us finalize our deployment in full compliance.Best regards,

Is it possible to replace the video with a static picture?  Can the virtual background serve this purpose if the video is disabled?

I don’t know if anyone can help with this, but within Scheduler it’s possible to hide an email address so that when someone has made a booking through the booking page, the email generated shows the name of the person sending but return email address is “scheduler-noreply@zoom.us”However, there is a footer at the bottom of the Scheduler-generated email which says “You are receiving this email because you have an event scheduled with...” and this footer includes the full email address of the person whose booking page has been used.In my organisation for branding purposes we need to not show the email domain at all. Does anyone know if there’s a way to remove the footer?

My recurring meetings have disappeared from App home page. they were there this morning and now gone. I can still see them on the desktop app and the links still work when clicke don to join but when I click open IOS zoom app they do not show on the home page - they have disappeared.I have about 10 recurring meeting all set to ‘no fixed time’. Can anyone tell me how to get them back showing in the app please? Thanks

I am experiencing the same issue. The Meeting Tab is completely missing in the updated Zoom app. This entire functionality has disappeared, and it is extremely frustrating.@Zoom – Please address and fix this issue immediately. Without access to the Meeting Tab, I am unable to view or manage my saved meetings, which makes the app practically unusable for me.Kindly treat this as a priority and restore the missing functionality as soon as possible.

Can you upgrade a Zoom Large Meeting during a live meeting?For example, if I start with capacity for 500 people and more people try to join, can I upgrade to 1,000 while the meeting is still running, without ending the meeting, signing out, or changing the existing Zoom link?Would love to hear from anyone who has actually done this.