Missing "Data & Storage" (Data Residency) Option for Zoom Phone
For municipal compliance reasons, it is imperative that we configure the data residency of our call recordings to remain on Canadian servers.
However, I am unable to locate the option to select the data location (such as Communications Content data storage or Recordings and content location).
Here are the checks I have already performed on my end:
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In Account Management > Account Profile, the option does not appear (please see the attached screenshot).
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In Settings > Zoom Phone, the Data & Storage section is also missing from my interface.
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In our Call Queues settings, the option is not visible either.
Could you please clarify the following points:
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Does our current license type restrict access to selecting the data location for call recordings?
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Is this a backend setting (Feature Flag) that needs to be enabled on your end for our tenant?
Thank you in advance for your prompt assistance in helping us finalize our deployment in full compliance.
Best regards,