Server-to-Server OAuth app option is greyed out in Zoom Marketplace (no access)
Hi everyone,
I’m trying to create a Server-to-Server OAuth app in the Zoom Marketplace (Develop → Build App). The “Server-to-Server OAuth App” option appears but is greyed out / not selectable, so I can’t click it.
What I’ve tried:
- My admin/boss granted me the required permission/role (including User:Edit / Users:Edit).
- Signed out and back in, and tried again.
Still happening:
- Server-to-Server OAuth remains greyed out.
Questions:
- Besides User:Edit, what other account-level settings or permissions are required to enable Server-to-Server OAuth app creation?
- If our org uses a linked/master-sub account setup, how do we confirm the permission is being applied in the correct account (master vs sub)?
- Are there any plan or feature requirements that could cause this option to be disabled?
Environment:
- Browser: [Chrome / version]
- OS: [macOS / Windows]
- Zoom account type: [single account OR master/sub linked accounts—unsure]
If anyone has run into this and knows the fix, I’d appreciate it.
If you tell me whether you’re on a single Zoom account or a master/sub linked setup, I can tighten the wording further.