AI Meeting Summary Emails Stopped After 11 June – Missing critical summaries | Community
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Ros NC
New Member
August 31, 2026
Question

AI Meeting Summary Emails Stopped After 11 June – Missing critical summaries

  • August 31, 2026
  • 1 reply
  • 53 views

I'm experiencing a critical issue with Zoom AI Meeting Summary emails and need urgent help.
The Problem:

I was receiving AI Meeting Summary emails regularly until 11 June 2026
After that date, the automated summary emails completely stopped arriving. I didn’t change anything.

Have just had very frustrating sessions with the web bot ‘helper’ which yielded nothing although test zooms and suddenly they’re working again?


Urgent Need:
I specifically need the AI summary assets from a meeting held on 21 August 2026:

Questions:

Where can I retrieve the missing AI summary from the 21 August meeting?
Why did the automated emails stop after 11 June when they had been working correctly before?
 

Would really appreciate any info / wisdom to find these assets.

Thanks .

Ros

      1 reply

      TrishGallardo
      Employee
      TrishGallardo
      Employee
      August 31, 2026

      Hi Ros NC,

      Thank you for reaching out, and I’m sorry for the frustration you’ve experienced, especially after already spending time with the web bot without getting a resolution. I understand how important it is to recover the AI Meeting Summary from your 21 August meeting.

       

      For the 21 August 2026 meeting, the AI Meeting Summary may still be accessible from the Zoom web portal, provided the summary was successfully generated and has not been deleted. I’d recommend checking the meeting details under your Zoom account and looking for the Meeting Summary associated with that meeting.

       

      I recommend submitting a support ticket through the Zoom Support portal and including the details you shared in this email, particularly the 21 August 2026 meeting and the fact that summary emails stopped after 11 June 2026. This will allow the Support team to investigate the meeting and account-level settings more thoroughly and provide you with the appropriate resolution.

       

      I understand this is time-sensitive, so please feel free to reference the urgency of recovering the 21 August meeting summary when submitting the ticket.

       

      I apologize again for the inconvenience, and I hope Support can get this investigated and resolved for you as quickly as possible.

       

       

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