Products

Hello. When using zoom with a bluetooth headset for a video call, I cannot hear the other party. My pad is motorola. model name prefix is XT, manufacturer is Motorola.After I change the model name to something no starting with “XT”,  the iusse is ok.

I pay for an account and I thought an audio transcript from a meeting was available as part of the deal.   However I can download the video and audio of my meeting but no sign of a VTT file with the transcript.  Where can I find it please?  Thanks

Hello, I work in a library and some of our (senior citizen and otherwise lonely) customers have asked if there is a way to find zoom events that are just generally open to the public. I have read about how to list events on a public calendar, but I can't seem to find a way to access the public calendar from a basic/free account. Thank you!

We are currently in the middle of getting our app reviewed on Zoom Marketplace, but we noticed that we can’t resubmit the app.It saysThe following fields are required to submit your app   However, we already answered both items in the chat, and we don't know what is blocking the re-submission.How can we make it possible to resubmit this?if this is UI bug, we’d like to know how to avoid (A while ago, we faced an issue where the setting for EU check button was not saved every time. We also suspect a similar UI bug….).Or, if there is no way to avoid this, It would be helpful if we could know the email address to contact Marketplace team...  

Every time I try to join a meeting, even one of my own,  I get this screen:I click on "Launch Meeting", and nothing happens except that I get "Having issues with Zoom, join from your browser"Then I click on "Download Now", it downloads, I click on the exe file, finally I can join.Every time.  Every dang time.

Hi, I just discovered the Hub and the All Meeting Assets section. While looking around I noticed that several healthcare appointments that were done through zoom were listed. How do I remove these from the list? I know I can hide them, but they really should not be listed there (pretty sure that is a HIPAA violation). Is this something my healthcare provider will have to do? I also want to make sure that future appointments do not end up on this list, is there a way to prevent this? What do I need to tell my doctor so they can make sure this doesn’t happen from their side of things? Or is the only solution to stop using zoom? Thanks

🗓 May 20 | Americas     🗓 May 21 | EMEA   🗓 June 10 | Japan   🗓 June 11 | APAC & KoreaYou've felt it. The webinar that took two weeks to build and thirty minutes to forget. The great content that disappeared the moment the recording dropped. The post-event report that answered every question except the one leadership actually asked: was it worth it? AI was supposed to fix this. And it can! Join Zoom for a one-hour virtual event designed for B2B marketers who want more from their webinars and virtual events: more human connection, more engagement after the live session, and clearer proof the work paid off. You’ll hear:• A candid conversation with Ashley Faus, Head of Lifecycle Marketing, Atlassian and Kim Storin, Chief Marketing Officer, Zoom on why events are becoming the last real channel for human connection in an AI-driven world• A customer story from Metadata on how a lean marketing team turned virtual events from a cost center into a pipeline driver• A live demo showing ho

Good afternoon, Zoom Team and Community. I would like to request a feature request to be added to Zoom Webinars. Our college loves conducing single-session and multi-session classes using Zoom Webinars for the following reasons: Automatic reminder emails, automatic follow-up emails, class attendees can’t accidentally or unknowingly turn their camera or microphone on, and guest speakers are able to be added as panelists.  So many reasons to love Zoom Webinars.One negative: When hosting multi-session classes (back to back Wednesdays at 1:00pm, for example) where all registrants attend both classes -- it’s not possible to Import from CSV.  As a result, we have to pay extra for a Zapier account for multi-session webinars. Request: Please allow the option to ‘Import from CSV’ for multi-session Zoom Webinars -- just like we’re able to for a single-session Zoom Webinar.I am more than happy to explain in greater detail if needed. Thanks, Chris C.St. Petersburg, Florida  

We have Teams Meeting rooms from several vendors and they’re all having this issue.  The join buttons shows fine, the complete Meeting URL with Meeting ID and Passcode shows in the room’s Outlook calendar invite, but the room device gets the “Incorrect or Incomplete Meeting Details Please provide the correct Meeting ID and Passcode” error when trying to join.  I can “Join with an ID” successfully.  I have an endpoint home to eliminate our network and it does it there as well.  I’ve gone round and round with our sys admins to make sure mimecast isn’t rewriting the URLs but, like I said, it is not being re-written.  Also, webex works.  I have tried various different ways of creating the invite, from the Zoom Workplace to the Outlook Plug in and I even tried manually typing in the Meeting URL, Meeting ID, and Passcode from one invite to another but it still doesn’t work.  I see several others on the internet with similar issues, but no resolution.  Any ideas?

For years, I had my Zoom set to automatically copy the ZOOM URL to my clipboard every time I opened a meeting. That was very helpful. That no longer works and I can't find it in the settings. Can anyone help me with this? TIA!

Hello Team,I would like to know whether it is possible to migrate or transfer a Zoom Marketplace app from one Zoom account to another Zoom account.If yes, could you please share the supported process and whether there are any limitations or impacts on existing app users, OAuth credentials, or published status?Thank you.

Hi Zoom Support,  We are building a third-party integration using a  General App with User-managed OAuth (authorization code   flow). Our use case: an end user authenticates with  Zoom and we fetch their meetings (scheduled +  completed), recordings, and transcripts.  We have the following questions:  1. In development mode, users from other Zoom accounts  get "Application Not Found" when trying to  authenticate. Is this expected? Is there any way to  allow external accounts to test without going through  the full review process?  2. Is production mode (publishing to Marketplace)  required for OAuth to work across different Zoom  accounts?  3. Does publishing to production require going through  Zoom's app review/verification process? Or is there a  way to activate the app for production use without a  full public Marketplace listing?  4. If verification is required — what is the typical  turnaround time?  5. Is there an account-level / internal app option  where a customer can create

Hi, is there a way to increase the visibility of of text on CX Analytics Dashboards that are added to digital signage. As this is displayed on a TV that is mounted it is hard to see the details on y axis, leaderboard and tables views.This is for a laptop with Zoom Rooms that is connected to a TV monitor, this laptop only displays a few dashboards that switch when displaying on the monitor. I have limited the amount of widgets on the dashboard and increased the widget sizes however the text does not scale only the visualizations. Increasing the resolution on the laptop screen does not help but wanted to check if there is a way or open feature request to have an option to change font sizes? 

 1.줌 미팅 도중 실시간 채팅을 할 때 호스트가 보는 채팅이 올라오는 순서와 참가자가 보는 채팅의 순서가 뒤죽박죽인 경우가 많습니다.주로 강의를 할 때 활용 하는데 해당 오류는 강의 진행 시 문제가 될 수 있습니다.2.미팅 종료 후 채팅 파일 저장 시, 분명 채팅창에 올라왔던 내용이 채팅파일에 저장되지 않고 누락되는 경우가 발생합니다. 업데이트 이후 이런 오류들이 자주 발생하는데 왜 그럴까요?

Version 6.6.6 and then updated to 6.7.5. I am not able to get closed captioning to work for the meetings I start.  I have used the Meetings/Advanced settings on the Host login and it shows Closed Captioning under the  Accessibility tab.  I can even change the font and placement.  I have also enabled closed captioning under the settings.  Despite this - Closed captioning does not show up on my zoom screen or any other members screen during the meeting. Most of our members join the meeting using a meeting ID, they are not logged in.  As the Host, I am logged in.  I also looked on my screen and the screen of another meeting member for the CC symbol on the control line - it is not there. I did look under “More” and it wasn’t there.  We had a member try clicking on the green shield on the upper line of the zoom screen, the one next to the time.  It shows the meeting information, but there is nothing about closed captioning.  We would like to be able to offer closed captioning to people who

I am experiencing an issue with Zoom cloud recordings from meetings approximately 2–3 hours long.For most of the session, the presenter shares their screen. Near the end, screen sharing is stopped and there is usually around 10 minutes of verbal Q&A, which is still being recorded.Problem:In the Zoom cloud recording playback, the recording appears normal until screen sharing stops. After that point:audio continues correctly thumbnail previews while scrubbing/skimming show correct video but the main playback window becomes black.Additional observations:if the recording is viewed with the chat/sidebar visible, the video displays correctly when switched to fullscreen mode, the final section becomes black again the downloaded MP4 recording is completely fine and includes proper video for the final section the issue occurs in Safari, Firefox and Chrome on Mac this has now occurred across multiple recordings.This suggests the underlying recording itself is intact, but there may be an issu

I cannot access the breakout room control window if I am sharing my screen. I will click on Breakout rooms and nothing will happen unless I stop sharing my screen...then it will work. This was not always the case and has created problems where you may forget to start sharing your screen again after the breakout room activity. Is there something that I must do to enable this function that must have been changed following a Zoom update?

Hello, We have an integration with Zoom that uses Server-to-Server OAuth for communicating with Zoom. When we make an api call to create the webinar, it is successful. But when we try to update the same webinar, Zoom returns the following error : {    "code": 4711,    "message": "Invalid access token, does not contain scopes:[webinar:update:webinar, webinar:update:webinar:admin]."} The authorization token created has the following scopes: "scope": "meeting:write:meeting:admin meeting:read:meeting:admin meeting:write:registrant:admin meeting:write:batch_registrants:admin webinar:write:webinar:admin webinar:read:webinar:admin webinar:write:registrant:admin" When we asked the client to add the webinar:update scope, we were told that option no longer exists in zoom. Could you please help resolve this issue? Thanks! 

I’m building a Zoom App that uses RTMS for transcript-only live meeting ingestion. The app is in Development / Local Test mode. I have enabled RTMS-related scopes, configured Event Subscriptions with a webhook endpoint, and enabled the RTMS surface/auto-start option where available.When the app runs inside the Zoom desktop client and calls:zoomSdk.startRTMS()the SDK returns:code: 40316msg: "This api is not supported"error: "API hasn't passed marketplace verification"Questions:1. Is `zoomSdk.startRTMS()` available in Local Test / Development apps, or does it require Marketplace review/verification first?2. Are there additional account-level entitlements or approvals needed before RTMS APIs are exposed to a Zoom App?3. If RTMS is intended to support host-authorized transcript streaming, what is the recommended development/test path before Marketplace submission?The intended use case is transcript-only RTMS ingestion for a host-launched Zoom App, not a bot participant joining the meeting.

I am using the Linux Zoom client for taking a Vietnamese language class. I run Ubuntu 24.04 with X11. With xim or fcitx, and unikey or bamboo, the whiteboard is unusable. Whenever I hit the space bar, the cursor moves (xim) or vanishes (fcitx). The web client works fine. Should I give up on the native client, or is there a way to report this issue and get it fixed?

Hi folks…I tried the Zoom AI features a few days ago, and was impressed by the transcript and summary.  I then downloaded and shared the MD files (date was 2026-04-16).I tried to do the same thing today, but now there’s no way of exporting the files.What happened? 🤷‍♂️

Is there a way to make Zoom breakout room chat settings such that when an individual leaves a room and reenters the room they are able to see the chat from BEFORE they were in the room? I am not talking about continuous chat for internal organizations - these are external folks participating in an event with breakout room engagement.

ZOOM app no longer works on iphone 14 max pro

Hello Zoom Support, We are planning to use Zoom Webinar for a medical academic conferenceincluding live surgical broadcasting. We would like to request enabling Full HD (1080p) video for our account.Use Case: Medical conference / live surgery broadcasting We will use professional video equipment and a stable wired network. Could you also confirm whether enabling 1080p Full HD video requiresany plan upgrade or additional cost for our account? If a specific plan or add-on is required, please advise the recommendedconfiguration for medical live broadcasting via Zoom Webinar. Please enable 1080p Full HD video for our account if eligible. Thank you.

I have recently obtained an Insta360 Link 2C camera (and a Link 2 as well). When I set the camera to 1080p and 30fps in the camera control app all is good until I open a preview or call in Zoom. Then the camera is forced back to only 720p in the camera app. While the camera is being used in Zoom the setting cannot be changed. So I pause the video in Zoom, then change the resolution, then go back to Zoom and it happens again. This only happens in Zoom with the Insta360 Link 2 cameras. It does not happen in other video call services and does not happen with other brands of cameras in Zoom. The zoom and camera apps are fully up to date. The camera firmware is up to date.I uninstalled all the apps anyway and did fresh installs. No change. PC:Win10 ProfessionalRyzen 9 3950X32GB RamRTX2060 Zoom online chat doesn't understand. Insta360 have people trying to investigate the problem. Anyone have this issue and solved it? How do I fix this please?In every other plat