Error configuración sala de espera

Hi everyone,

It sounds like Zoom may still be applying a Waiting Room setting from another level.

If you are seeing the “Admit” buttons for participants, that indicates Waiting Room is still enabled somewhere with a higher priority than your account-level setting.

Here are a few areas worth checking:

• Account level: If an admin has enabled or locked the Waiting Room setting at the account level, lower-level settings cannot override it.
• Group level: A group policy may also be enforcing Waiting Room for specific users or groups.
• User settings: Your individual meeting settings may still have Waiting Room enabled.
• Meeting or template settings: Even if your default Waiting Room setting is turned off, a specific scheduled meeting or meeting template may still have it enabled.

The quickest way to identify the source of the issue is to check the setting itself. If you see a lock icon or a disabled/gray toggle, the setting is being controlled at a higher level and must be changed there.

As a next step, I recommend checking the Waiting Room setting in the specific meeting where the “Admit” button appears. This will usually help identify where the override is coming from.

For more information, you can refer to this article.