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AykutKU2026
Explorer
April 17, 2026
Question

Speaker problem

  • April 17, 2026
  • 2 replies
  • 82 views

Windows 11; HP laptop

When testing speakers I can’t hear the tone; Testing microphone work well, I can hear tone well. I switched to head phones, could hear but volume is very low even though my volume set to max. Feels like volume starts high and immediately goes down.

Have no problem with speaker in other apps.

Did anyone have similar problem, what was the solution?

 

Thank you,

    2 replies

    aluyun
    Community Manager
    aluyun
    Community Manager
    April 22, 2026

    Hi ​@AykutKU2026,


    Welcome to the community!

    Here are some steps to troubleshoot low or dropping speaker volume in Zoom on Windows 11, especially when headphones are used and other apps work fine:

     

    1. Disable audio enhancements:

      • Go to Settings > Sound.
      • Select your default speaker (e.g., Realtek Audio).
      • Click the right arrow, then set Audio Enhancements to Off.1
         

    2. In Zoom, check Audio Settings:

      • Adjust the Output Volume slider.
      • Make sure your headphones are selected from the drop-down menu.

        I hope this helps!
      A
      Explorer
      AykutKU2026Author
      Explorer
      April 28, 2026

      I got it going by going into system/sound/apps and zoom app.

      Thank you

        Ohkawa
        Community Champion | Customer
        Ohkawa
        Community Champion | Customer
        April 29, 2026

        ​@AykutKU2026 
        I had the same experience.
        I’m using the latest version of the app, 7.0.2.
        During the speaker test, the sound was just as faint as when the speaker was muted, but I could hear the other person’s voice at the correct volume during the actual meeting.

        Ever since I updated to Windows 11, I’ve been having an issue where my headphones and speakers automatically mute.
        This happens in both Teams and Zoom, so
        I wonder if it’s a Windows bug?

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