Products

I have a new 7th generation Surface Laptop and zoom states that it does not support virtual backgrounds (or filters for that matter) on my device.  The specs for my laptop are:Processor Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz 3.42 GHzInstalled RAM 32.0 GB (31.3 GB usable)System type 64-bit operating system, ARM-based processorPen and touch Touch support with 10 touch points Does anyone know what's up with this?  Am I to assume that zoom backgrounds will not work on my brand new laptop?? Any insight would be appreciated. Thanks!

my recorded video is not opening

I have uninstalled and reinstalled and I am unable to see the option to record while on a zoom meeting through my iPhone. I click on the three dots but the option is not there to record nor save to system. My classmates are able to record and are using the free version as well even during my zoom meeting they are able to record.

Our current IP phone infrastructure uses Zultys ZIP 36G phones, and we are evaluating a switch to Zoom. Do you know whether these Zultys phones are compatible with Zoom or have any details about their compatibility?ThanksGustavo

I have a paid zoom account. Somehow, I think maybe without my requesting it, Fathom started recording my Zoom meetings - that’s great. So apparently I have a free Fathom  account. (1) Fathom does not always start and I want to make sure it does, so every Zoom meeting is recorded automatically. (2) Where are my old meetings stored in Fathom so I can find them? I don’t know where to og in, I don’t see any link from within my Zoom account to get into Fathom. 

For some strange reason, I do not have the ability to add a reaction emoji to Zoom chat messages. They are enabled on my Zoom instance and also on another host's Zoom where this happens. Everyone else in the group can add emojis, but whether I hover, long click, right-click, double click, etc. on a message, I never get the reaction bubble that lets me add an emoji. Before anyone suggests this, I have already gone into my meeting settings to ensure that reactions are enabled. I'm on a MacBook Pro and I have a paid Zoom account. Any help would be appreciated - thank you!

ウェビナー開催する際に出席者数だけ表示されます。具体的にだれが出席したのかが表示されない。パネリストには問題なく自分が表示されます。 

I am not receiving the email confirmations after registering for events within the company.  I see the "successful registration" message, but never receive the email with the link to add to calendar/attend the sessions. 

There are 3 participants (including me) in this Zoom meeting.We were able to see each other in the gallery.When the participant shared their screen, I could see both their screen and the participant's video overlaid on top of it. When I shared my screen, I couldn't see their videos. Why?

your new app sucks! It’s not as user-friendly as how it operated before. Before when I was sending a meeting to a client I would know what their time zone is and it would send from my time zone, but on the receiving end on their email they would get it in their time zone for example, if I scheduled somebody in Auckland, New Zealand, I would know in advance if that was any time changes as in the case of daylight savings, etc. change it back!

I joined a sales call with a company over zoom and based on the information they provided me on the call I decided to invest $11,000. I then was told later that the deliverables they offered me which was the reason I signed up, was not actually available to me. Now I have requested access to the sales call and they have provided it to me via a google doc (the ignite call they gave me a zoom link). I know they have edited this call and removed the section where I was provided the information. I also know they can edit, trim and replace the original zoom recording, so I’m wondering how I actually gather the evidence that they have tampered with this and removed the relevant section. I was curious as the zoom call they did send me has the original time stamp on it. If they edit or trim a video, does it change the time stamp? Also I was not able to talk to a human from zoom support as I only have a free account. It said I could request the file meta data but still this is not fully proof a

I use a link with my clients to book meetings but recently shows them this message "This booking link has expired, Try refreshing your page, or ask the organizer to send a new link." I dont want to change the link i printed its QR code on my business card! What to do?

Hello,How can I disable the notification "Not hearing anything? Turn up volume"?This notification started appearing after I updated Zoom for Windows to version 5.16.10 and appears when the computer's volume is equal to or less than 10%.I couldn't find the option to disable this alert in the Accessibility menu.

How to enable poll zoom

Hi, I am trying to set up a meeting for September, however, it is not appearing on my Upcoming Meetings list. When I create one for a nearer date it does show. Is there a glitch? Thanks.

We held an event using two separate links: one for the practice session and one for the official session. The practice session was successfully recorded and appeared under “Records & Transcript,” but the official session did not, even though I’m quite sure all the necessary recording settings were enabled.Is there still any way for me to recover or access the recording?

サブスクが切れた後にアンケート再度見る方法はありますか？

I can"t now find my my recurring meeting to start on my IPad or Phone. This was not a problem till about 4 weeks ago. One off meetings aren't a problem. What do I do? 

I need help to mack resuma

Does anyone know how to disable the raining down birthday cakes that show up when you type "Happy Birthday" into the chat box? I need to stop them from happening! Thanks 

Device cannot enter network

Hi everyone,For the past few days I have been unable to log into Zoom on my Windows desktop application because of Error 1132.The strange part is that my Zoom account works perfectly on Android devices using the same account and network. The issue only happens on my Windows PC.Things I already tried: reinstalling Zoom restarting the PC trying different internet connections disabling VPN clicking “Report to Zoom” (nothing happens) Since mobile login works fine, I believe the account itself is not banned and the issue may be related to the Windows client, local cache, or device/network detection.Has anyone found a working fix for this issue on Windows?Thanks in advance.

No text available

Hello,So up to now I've been able to use a Rode Video Mic-Me USB-C external microphone on Zoom calls with no issues.  I log in via the Zoom App on a Samsung Galaxy S25 Ultra (Android).  After a hiatus over the holidays, however, when I plug this mic before/during a Zoom meeting I get a pop-up stating the video cannot be turned on and that I should check if other apps are using the camera.   The microphone works fine when recording video on the native camera app while not on a Zoom, so I know it's not Android OS or my phone causing the problem.  Also, I plugged in USB-C earbuds during a Zoom meeting with no issues, so I know its not just any USB device blocking the camera - only my Rode mic Moreover, if I start my own Zoom meeting, the camera works (I can see myself) until someone else joins, whereupon the outgoing camera completely shuts off and I receive said error msg.  While I can see other parties, they can't see me. Since I'm unable to

Fellow Windows nerds will be familiar with how you can “Identify” your monitors inside the display settings.  This temporarily pops up a numeric identifier to make clear which is monitor 1 and which is 2, or 3 or more.  In my case I have 2.  Monitor 1 is connected via a DisplayPort output, and 2 is connected via hdmi.  However, when I’m in zoom and sinvoke the screen share dialogue box, the available screens to share are reversed.  I’m trying to train others to run meetings among individuals of a variety of skill levels.  This discrepancy mis-orients the user positionaly in our case, and also simply causes confusion in general because we refer to monitor 2 as the “second display,” which it rightly is, but zoom insists that it’s monitor 1.    Very annoying!  Anyone know how to resolve?  My best guess is that this has something to do with the fact that when the computer was first turned on out of the box, it was only connected to an hdmi