Webinar isn't recorded

Hello, ​@Hoang Ha!

Welcome to the Zoom Community! We’re excited to have you here. 

If the official session was recorded to the cloud, there are still a few places it may appear even if it’s not currently showing under Recordings & Transcripts.

• Confirm you’re signed in as the correct host

Only the meeting host’s account can access cloud recordings by default. If the official session was hosted under a different Zoom account (even within the same organization), the recording would appear in that host’s Recordings & Transcripts page instead of yours.

• Check both “Cloud Recordings” and "Trash."

Sign in to the Zoom web portal and go to Recordings & Transcripts.

From there, check:

– Cloud Recordings

– Trash  (recordings can be deleted and still recoverable from there, depending on timing/account settings)

• Verify you’re reviewing the correct meeting instance

Make sure you’re checking the correct meeting ID/session and that the cloud recording settings were enabled for the official session link—not only for a practice or test session.

You can check out these articles for further information:

Missing Zoom meeting recordings issues
Troubleshooting missing cloud recordings

I hope this helps.