Solved
Video error
my recorded video is not opening
Hello,
Welcome to Zoom Community! We’re happy to have you here. If your Zoom recording won’t open, the solution depends on whether it’s a cloud recording or a local recording.
Cloud recording
- Sign in to the Zoom web portal and try opening the recording there.
- Check the recording status. If it’s still processing or shows a conversion/processing error, wait a few minutes and try again.
- If the issue continues, review Zoom’s recording troubleshooting guidance in the Zoom Support Center.
Local recording (saved on your computer)
- Locate the recording in your Zoom recordings folder or in the custom location you selected in Zoom’s recording settings.
- If the recording file is missing or corrupted, Zoom may not be able to recover it.
You may also check out these related articles for more information:
Missing Zoom meeting recordings issues
Troubleshooting missing cloud recordings
I hope this helps.
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