Products

 Hi - I tried to join a meeting using the linux app on Ubuntu and the other party complained that I was cutting in and out. I tried to then run in the app in a browser, but Zoom kept wanting to use the installed app. Can you please look into the audio issue on linux (research indicates that it is common), but also more easily permit switching to browser when it doesn't work? 

I have a Basic account. I'm trying to import a personal contacts file. I've created a csv file using the format in the download sample. After I've selected the file, I click on Upload, and get this message "User not login." What does it mean? I asked for help on the Chat line, and the answer there gave me a completely different csv format, so I also tried a new csv file in that format, but the result was the same. What am I doing wrong? 

Zoom AI Bot told me that I can hook up with a Zoom Meeting for an Android  8 Tablet by getting an invite link sent to email.   I tried this but it doesn't work.   Is this possible or is the Zoom AI Bot wrong.

Per https://community.canvaslms.com/t5/Canvas-LMS-Blog/Enforcing-User-Agent-Header-for-Canvas-API-Requests/ba-p/658205 all HTTP r

Hi there,  We have an issue where our zoom meetings although set up to use waiting room for "everyone" is not working, guest just come into the meeting without being admitted and it is very unprofessional. I have looked through my settings everything is as recommended. Is anyone else having this issue. Or have a solution? 

Hi,When scheduling the meeting from iOS/iPad using outlook, by enabling the zoom add-in in the "New Event" in Outlook->Calendar we are  getting a blank white screen in outlook.We do have Zoom application installed and successfully logged in.We are using intune and we do have app protection policy applied to outlook, and added exemption for "zoomus"Attached the screenshot of the issue. iPad version: 26.0Outlook: 4.2538.0Zoom Workplace: 6.6.0

Hi everyone,I’m using Zoom Workspace version 6.5.12 (14128) on Windows 11, and I’ve noticed that every time I toggle my microphone or camera using the keyboard shortcuts (Ctrl+Shift+A to mute/unmute and Ctrl+Shift+V to start/stop video), I hear the Windows default “Default Beep” sound.It’s not a Zoom notification sound — it’s clearly the Windows system sound that plays whenever Zoom registers the shortcut.I’ve checked all settings under Audio, Accessibility, and Notifications & Sounds, but there’s no option to turn this off. Other users have mentioned this issue too after the 6.x update.Has anyone found a way to disable this sound, or could Zoom please provide a toggle for it in future versions?Thanks!

Hello Community , We are hosting large  zoom meetings / webinars and we are having a major problem ,We have to give co-host to multiple participants daily so that they can move themselves  And this created many co-hosts and on some occasions someone deliberately  closes the breakoutrooms . I search all the web on how to disable the close rooms function for only host , "It's coded in Zoom functions." I searched all the web on how to log the culprit, "Zoom does not log who exactly did" Seems like a major limitation for large meeting hosting,  there should be a way to limit the role of the cohost to less function like eliminating the close breakout rooms for them or at least log which cohost triggered the function without paying the extra for "new feature request "  Ive seen it being asked in the past but to no avail . Pleas

Hi Team,I'm not sure if anyone has experienced this issue, but every time I share my laptop screen with video in a Zoom Room, the audio plays from both the laptop and the Zoom Room speaker where I'm sitting. It's a bit annoying, and other users have reported the same problem. Is there any way to ensure that the audio only comes from the Zoom Room speakers and not from the laptop that we're sharing the screen from?

Hi -- I set up a Zoom call from my account while it was basic, but I've since upgraded to Pro. Will the call in question have pro benefits? (Namely, I just want to make sure we're able to have the full hour vs 40 minutes.) Thanks!

Whenever I try to access Zoom and enter my email address and password, a pop up appears saying that the session is over and need to access again. So basically it is impossible for me to access and start a meeting.I have uninstalled and installed again, checked for any windows update, but the problem is still there.Can anybody help me?Thanks!

If you're trying to record or Zoom meeting with a clean line-level audio into a USB-C iPhone (15–17), here's the setup Apple doesn't tell you about—but it works beautifully:🔧 What You NeedMixer or Line-Out source (e.g., audio interface, soundboard or line-out from a sound system)3.5mm cable (from source to where your Zoom is on your Iphone)Variable attenuator (e.g., Nano Patch+ or SESMKP-27)SR-C2003 cable (3.5mm TRRS to USB-C)USB-C iPhone 15–17🚫 What to AvoidApple’s USB-C to 3.5mm adapter — DAC-only, output only, no analog input support.Fixed attenuators like Headset Buddy — Only works with lightning connections.✅ Why This WorksUSB-C iPhones accept analog input via TRRS when properly

I am setting up a webinar and want to adjust the order of the registration questions. I'm using default and custom questions. Is there a way to do this?

I am having multiple technical difficulties connecting and utilizing the net work with correct precision. Please help.

how to acquire Zoom phone Number? do i need to buy a phone number license or do we need additional cost to acquire phone number, for example  i want to call US  

I use to be able to add another session in my recurring meetings by just clicking on the 'add another session' button. Something has changed as the option is no longer there. however, all videos and responses from the service ticket just keeps to go to your recurring meeting and click the button to add a session which is very unhelpful if there is no button there to click. Has anyone else had this issue and found a workaround? So far, I have had to add multiple days of recurring meetings per client and then deleting all the days I don't need which creates another problem. Thanks

Hi all, Manually adding members to a Call Queue's Voicemail Access Member list one at a time is very tedious and time consuming. Please can we have an option to automatically add all Call Queue Members into the Voicemail Access Member list? Or, at least let us add more than one user at a time and not have to click each little tick box for the permission we want to give them? Many thanks,D

At the moment, the popup notification is not available yet if the settings I'm configuring is not registration impacting. Is it possible to make the control popup appear for any modification that is made?

My camera app is working fine, picture is sharp as always. But when I go from the camera to zoom, the picture quality is poor.  I've read online that many seem to have this problem but none of the proposed solutions (more light, clean camera lens, etc.) does anything. Does anyone have a solution for this or is this is good as zoom gets?

Hi, I'm new to Zoom.  The system assigned me an extension number which I do not need as I am a small business owner and I am the only one that will be using the telephone number.  I want people to be able to call me directly on the number assigned without them having to enter an extension number.  How do I fix this?  I've looked at other posts but was unable to get it working properly.  Thank you!

No matter what I do, my settings keep reverting to a blurred virtual background as the default for meetings. So every time I start a meeting my background is blurred. I can set virtual background to "None" (or anything else) during a meeting, and even in settings, but upon going into a new meeting it STILL reverts to blurred. It happens using the same Zoom account on other devices (PC/Windows, Mac, and iOS), but if I use a different Zoom account on the same devices they work fine (i.e. no virtual background).  I KNOW the issue is specific to my main Zoom account and not the devices or Zoom clients on each.   

My organization does not want to use AI Companion and when meeting participants see the icon, they want to use it.I have disabled AI Companion by going to Account Management /Account Settings. I also disabled Meeting Summary with AI Companion and AI Companions Questions. Several community responses refer to selecting the option “Hide in Meetings toolbar.” I do not see this option. A chat with tech support and a call to Zoom - AI, not a person - did not resolve the issue.I have a Workplace Pro account and I am the account owner.

We have created a roadmap that we intended to share across the org. As a result, I set the General Access to "Anyone in the account company ltd".Although they could access the link, I've noticed that they cannot search for this in Zoom and the document doesn't appear when searched.When I send a share link they can access and view again.Is this intended behaviour? 

i had the zoom outlook plugin successfully up and running on my PC (Windows 11, Outlook 2024 LTSC) but the latest update of the plugin didn't install, showing error message "error applying transforms. verify that the specified transform paths are valid" (in german) on setup. Tried several things including uninstalling the plugin which worked but didn't fix the issue. Now the outlook plugin is all gone but still whenever i try to reinstall it i get this error message.Any ideas how to fix this issue and get the zoom outlook plugin installed again ?

We have an MTR device (Lenovo Hub) also supporting Zoom. After the latest MTR update, our Zoom calls no longer show on the room's dual monitors, only a single monitor. We have the dual monitors choice selected. Our Teams calls still appear on the dual monitors, so it's not a routing or monitor issue. Is anyone else encountering this problem? Does anyone know of a solution?