New Meetings does not allow video, or show video from other users

Hi Chris Harrison,

Thanks for reaching out. Based on what you described, it sounds like Zoom’s meeting‑level or account‑level settings may be preventing your video from starting, or the VDI installer issue is blocking proper video initialization. Here are a few steps to try:

1. Check Account‑Level Video Settings

   • Sign in to the Zoom web portal → Account Management → Account Settings → Meeting.
   • Under Schedule Meeting, make sure “Participant video” is enabled and not locked off. If it’s grayed out, it may be controlled by a higher‑level admin +2.

2. Verify In‑Meeting Video Controls

   • When in a meeting, click the arrow next to Start/Stop Video → Video Settings and confirm the correct camera is selected.
   • Ensure “Stop incoming video” is not active, and if you’re using a Webinar, check that “Allow panelists to start video” is enabled +2.

3. Fix the Zoom VDI Universal Installer Permission Error

   • Right‑click the installer and choose Run as Administrator.
   • If antivirus or endpoint protection is running, temporarily disable it or whitelist the installer.
   • If the GUI installer still fails, use the MSI command‑line installation method, which bypasses some permission issues +3.

4. Check Camera Permissions and Conflicts

   • Close other apps that might be using the webcam (Teams, OBS, browsers, etc.).
   • On Windows, go to Settings → Privacy → Camera and ensure Zoom is allowed to access the camera 6.

5. Reinstall and Test

   • Run CleanZoom again, reboot, and reinstall the latest Zoom client.
   • Update your camera drivers from your PC manufacturer.
   • Test your camera in a Zoom test meeting or Video Preview before starting a real meeting +3.

If the issue persists after these steps, try hosting a meeting from another device using the same account to see if it’s device‑specific.

Hi Trish, thanks for the response! I have checked 1, 2, 4 and 5 and neither of these resolved the issue prior. I believe it is an install issue, so i will try 3 tomorrow when i work from home as admin. As i will be on my home computer, and accessing VDI, i only require the Zoom VDI Universal Plugin, correct? I see latest version we should use within our citi.zoom.us domain is 6.3.10.25910

This worked for me, which seemed to be a mis match in version from Citi vs. Zoom street versions:

1. Uninstall of all Zoom applications on my home PC where VDI runs
2. Re-install the Zoom Plugin for Horizon from the citi.zoom.us site to the current approved Citi version. At time of writing this is 6.6.10.26830

I also had a .dll file that was corrupt and required a home PC system defragmentation to remove the file and allow zoom to install correctly

This actually sounds like it's coming from an account-level setting rather than anything on your PC. Since you're on citi.zoom.us, your organization probably has an admin-managed Zoom account, and there's likely a "Host Video" toggle turned off at the account or group level that overrides your personal client settings, even though your camera works fine locally.

As for the VDI installer failing, that's a separate thing, it's meant for virtual desktop setups like Citrix, not a regular home PC, so you probably don't even need it unless your work specifically has you running Zoom through a VDI environment.

Best bet here is looping in your IT/helpdesk team since this is likely something they need to unlock on the account side, not something fixable from your end.

Running into the same problem in the past week of so. Except it’s not me who’s seeing that notification, it’s some of my participants over a range of devices, some using the web, others using the app. 

Try checking the Zoom meeting settings first. Make sure the option to turn off the host's video is not enabled when you schedule the meeting.

Since the camera works correctly in Zoom settings, the problem may be with the meeting settings rather than the camera itself.

I would also try creating a completely new test meeting and check if the video option appears there. If it works in a new meeting, the issue is likely related to the settings of the original meeting.

You should not need the Zoom VDI installer unless you are actually using a VDI environment.