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Explorer
Jun 5, 2023 8:24 PM UTC
Question

What file types are viewable in Team Chat?

I can see JPG and MP4 file types in line with a chat, but not MOV, PDF or DOC file types which have to be downloaded to view. Is there a list of file types that can be viewed without downloading them?

8 replies

Employee
Jun 7, 2023 1:31 PM UTC

ECollins, this isn't the exact answer, but it will send you on the right path because it showcases file transfer use, but has links to articles for Admin controls.  Admins can prohibit file transfers by type of file.  We support many of the types in your example:  pdf, doc, docx, xls, xlxs, and lots more.  Please check your account and group setting controls in the admin portal to ensure that you're not restricted from sending file types due to security, risk, and compliance management.


https://support.zoom.us/hc/en-us/articles/202920879

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ECollinsAuthor
Explorer
Jun 7, 2023 3:50 PM UTC

Thanks for the reply. The question is what file types can be viewed *without dowloading* them, like we can with JPG files. We want to view PDFs or DOCs without first downloading them. Do you know what file types can be viewed within Zoom Teams Chat?

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ECollinsAuthor
Explorer
Jul 8, 2025 6:37 PM UTC

It has been two years now and we still can't watch videos in chat without downloading them. This was available in Slack many years ago. What's the hold-up? 

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ECollinsAuthor
Explorer
Aug 21, 2026 4:58 PM UTC

And still we wait for this to be fixed.

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ECollinsAuthor
Explorer
Aug 21, 2026 4:59 PM UTC

This still doesn’t work. 

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Newcomer
Aug 22, 2026 11:59 AM UTC

As far as I know, Zoom Team Chat only shows a live preview for images, JPG, PNG, that kind of thing. Videos, PDFs, and DOC files all still need to be downloaded first, there's no inline viewer for those yet.

I looked around and there doesn't seem to be an official list Zoom publishes for this either. It's actually come up a lot in the community, people have been asking for PDF/video preview support similar to what Slack and Teams already do, but it just isn't there in Zoom Team Chat right now.

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ExpertswhoJohn
Community Super Champion | Customer
Community Super Champion | Customer
Aug 23, 2026 9:52 AM UTC

hi ​@Hamilton-Zoomie , ​@ECollins , ​@olivia jenefr 

If you look in your zoom settings you can set what files are allowed in meeting chat. However, this setting could be over-ruled by your zoom administratrator. But if not they are here.
if you look in your zoom settigns and search for chat you will find many serttings around this subject.
 

 

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ECollinsAuthor
Explorer
Aug 24, 2026 3:52 PM UTC

You’ve missed the issue I asked about. This is not about meeting chats, it is about Team Chat (i.e. channels and direct messages) and the issue is that we have to download videos, docs an PDFs in order to view them, unlike Slack and other systems where they can be viewed in-line, as confirmed by olivia-jenefr

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