Zoom crashes when changing camera to Wirecast virtual camera | Community
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Newcomer
Biju Muttaseril
Newcomer
March 26, 2026
Question

Zoom crashes when changing camera to Wirecast virtual camera

  • March 26, 2026
  • 2 replies
  • 58 views

Zoom crashes when changing camera to Wirecast virtual camera.
Zoom version: 6.7.8 (32670)
Wirecast version: 16.5.1

      2 replies

      M
      Newcomer
      Messiah Lutheran
      Newcomer
      April 28, 2026

      I am having the same issue.  When I am using the Zoom desktop app, I cannot switch from integrated camera to wirecast virtual camera.  Once I do, I cannot open any meetings or the setting pop up will not open either. I can use Zoom and wirecast virtual camera on a web browser.

      D
      Employee
      DalongChen
      Employee
      April 29, 2026

      ​@Messiah Lutheran Could you also help check whether there is any dump file under path %appdata%\Zoom\logs? Thanks.

      M
      Newcomer
      Messiah Lutheran
      Newcomer
      April 29, 2026

      I was able to get a dump file, but the file is too large to email.  How else can I get the file to you?

      D
      Employee
      DalongChen
      Employee
      April 29, 2026

      ​@Biju Muttaseril Could you help check whether there is any dump file under path %appdata%\Zoom\logs? If there is, please help attach it and we will analyze it. Thanks.

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