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We purchased ZRA, and noticed that the unlimited storage is for analytics, not the source Zoom meeting videos, which, are required for the analytics. Since ZRA is a premium add-on, it would be great if the storage was unlimited similar to other premium products on the market (Gong, Otter.AI, etc).

We are new to Zoom Phone as of this week. We had been with Ring Central a few years prior.  I am very surprised to find that Zoom is missing the most basic of things for the phone functions.  Paging - we have Polycom VVX 350 desk phones. The Keys & Buttons setting does not work for "Paging - Line". When applied to the user, it never appears as an option on their phone soft keys. Broken. Paging - You can get around this at least, by picking up the hand set and entering the Extension number assigned to a Paging group. But when you do, it still does not work right at all. Instead of hearing a Page across all the phone speakers, it makes the phones RING. If a person does not pick up the phone, they miss the page. For us, this is a major safety issue. We use phone paging for critical announcements, and calls to other staff for assistance if a client is in crisis at the deskCall Queues - I had written about an

Dear Zoom, I'm running Zoom meetings on my iPad (12.9-inch 3rd generation iPad Pro, iPadOS 18.7.1). Even though I've got "Original sound for musicians" activated in my settings, my participants can't hear loud musical recordings played from a nearby speaker, even though they can hear my voice very clearly while I speak in the same room as the music. This seems to be a new phenomenon because in past years they've been able to hear those recordings played out of the same speaker without issue. Can you help me solve this? I've tried looking for other settings to change within your iPad app, but the "Original sound for musicians" toggle switch is the only one I can find. There are other threads on this forum dealing with similar problems, but Zoom's reps so far seem to be mostly offering solutions that would pertain to Zoom on a computer, not on an iPad. Can anyone help?

Is there a way to check the call throughput (inbound and outbound) per licensed user on Zoom?

The "Appointments distribution by type" report in the analytics records no information - it is just a blank graph, even when different types of meetings are booked in the same period. 

Is there a way to mute incoming calls from my phone while I'm on a call in my Zoom phone app? Context:I'm using the Zoom app on my phone to make a call.A call comes in from my phone (not zoom).It rings in my ear while I'm on my Zoom phone call. Can I mute it or send it straight to voicemail while I'm on another Zoom call? 

Hi guys, I wanted to know how do I get a report in zoom where it gives me the analytics of the participants. By analytics I mean how do I see the focus time, drop off rates etc during the webinar/meeting of the participants. This is something which is very important for me and was included in the reports of Demio (I recently migrated from Demio to Zoom).Please help, I urgently need to get a solution to this. Thank You.

Over the last couple of weeks, I've experienced an issue where the bottom taskbar is appearing and disappearing on its own. I have it set to hide. My cursor is nowhere near the Zoom window, not even on the same monitor. I just ran the latest update to see if it made a difference. It didn't. It's very annoying and frustrating as I'm trying to record a clean video feed. Running on MacOS 15.7.1.

Hi there,  I am trying to access Zoom Analytics. However, I don't seem to have a page dedicated to this. On the articles I have read, they all claim that I should have a page titled 'Analytics and Reports'. I only seem to have 'Reports', but nothing else. I want to be able to see how many zoom-call participants shared a message in the chat and how many people engaged with a resource link. Please could someone help? Thank you!

Has anyone gotten around to understanding Zoom analytics? For context, my role at my job is to export their analytics to then see how many agents were logged in on a specific day, total handling time, etc. But when I review the Call Queue Historical Reports, I'm presented with less-than-helpful statistics of 'Avg Call Handling Time' and stats that don't really outline how the day went. And when I export for multiple days in a given date range, the data is automatically aggregated? Exporting the Detail report just sends me down a rabbit hole of having to analyze data where 1 call has more than 1 record of data associated with it, when all I want to know is was the call completed or was it abandoned/overflow. Anyone have any helpful tips on navigating this? I'm used to having way more control in terms of creating reports within an existing system, but Zoom doesnt give me that option...

Hello, I have recently deleted all my videos from my trash folder. It was a mistake, deleted permanently but I do really need those videos since they belong to an important interview done to an important person. Is there any chance I can get it again?

We picked up a Brother 820NWB and a small form form factor Windows 11 machine.  Got everything installed and set it up and as Visitor Check in Kiosk.  Set it up to share the printer using the printer agent and I can now print badges from the Kiosk and from a remote Neat Frame.  I am curious now that I have it setup and printing, there seems to be a lot of wasted space on the badges.  I am curious if there is a way to modify the borders that this thing is printing on to use up more of the sticker (we are running the DK-1234).  There seems to be 3/4 to 1/2 an inch on the sides and a little over 1/2 an inch on top and bottom that is just white space.  Figured if I can make the printing area larger then the text could be bigger or scaled better to make it more legible or possibly make the pictures look better (from what I read that is doubtful though).

  Hi there,my company uses Zoom as a chat for internal communications. Sometimes it happens that the zoom on my Windows 11 PC is apparently operational but in reality I am offline for other colleagues. Colleagues write to me but for them I am offline even if for my zoom I am online. The only way to solve the problem is to become reachable again with the chats and restart zoom. This happens about every 2 or 3 hours even with the PC in use. Zoom is updated and connected with a Lan cable. Thank you so much.

カメラが起動せず、ミーティング時に自分の顔が表示されません。今までは使えていたのですが、先日いきなり真っ暗になってしまいました。バーチャル背景等も映らず真っ暗な画面のままです。再起動、デバイス側の設定の確認、再インストール等も試しましたが、解決しません。他のアプリ（GooglemeetやMicrosoft teams、Windowsのカメラアプリ）ではカメラが正常に使用できたため、カメラの故障ではありません。マイクは問題なく使用できます。カメラだけがどうやっても真っ暗なままです。対処法をご存知の方いらっしゃいますでしょうか。

Upcoming date range not allowing to see all meetings schedule and will not allow to adjust dates.  This allows for double booking.  Also will not allow me to view date that I am trying to schedule for to see if there is already a meeting scheduled.  i.e, I know there is a meeting scheduled but when I schedule a test meeting at the same time it allows me to schedule on top of the meeting already scheduled.  Previously i could see all meetings scheduled, now i can only view the next 2 months.  We schedule our board and board committee meetings a year out.  Something changed about a month ago and now cannot see ALL upcoming meetings.

Hi! My zoom has been perfectly fine until a few days ago. I was in a lecture when i decided to play some music from spotify while the prof was screen sharing a video. But then the spotify sound was so muffled, which has never happened before. Then suddenly the spotify sound went perfectly normal but then till this day i can't hear anything when someone's screen sharing. I can hear perfectly fine if they're talking through their mics but i can't hear anything from the screen shared. I've been looking everywhere for help so please help me with this.. and no, there's no problem with my laptop speaker as it still does the same thing even when i connect to bluetooth speaker or headphones. i tried reinstalling and restarting but still no use..

This program violates standard windows UI protocols:  it refuses to close when the "X" in the upper right is clicked.This is the same scammy behavior we have seen from malware,  viruses and other apps that try to take control of the system, disregarding the user's desires.  There is another thread on this topic, but it was closed with the resolution "by design", which is a terrible answer and shows this company does not care two wits about it's users.Until such time as this company decides to follow standard UI protocols, we must take matters into our own hands...Create a batch file on the windows desktop that contains this line:taskkill /F /IM zoom.exe /TExecute this bat file when you are done with your session and it will force Zoom and all child processes to close immediately.It is quick and it works well.

I'm new to Zoom so apologies in advance for asking what may be an egregiously dumb question. I've been trying -- without success -- to disable the camera on Zoom. I've searched for the answer both on Zoom's website and the Internet. One solution, for example, was to go first to the Settings menu, then to the Video tab. There is supposed to be an "always turn off my video" option -- only there isn't. I've come across other solutions to either disable the camera or at least enable me to hide myself while on Zoom  -- none of which work.  Any advice would be most appreciated. Thank you for taking the time to read this. 

THIS IS RELATED TO TRYING TO LOG IN.Under zoom.com and zoom.us I do not see LOG IN anywhere and it's been frustrating to have to keep clicking on anything and everything to finally get to my dashboard! Sheesh. Has (1) anyone else had this issue and (2) why is it so hard to reach someone in customer service to get them to fix it? Anyone know if there's a live chat somewhere to be able to connect with them? Weird thing is a few months ago "Log In" was always there when I went to either of the two main websites that I noted above. Now it's gone.

if you create a Shared Space and choose one of the default channels you have created (where every member of the organization is in the default channel) to add the members, does the Shared Space get updated each time a new employee is added to the default channel?

In my Zoom Pro app, under "Recordings and Transcripts", the link is no longer displayed next to each of my past Audio/Video recordings.  This was the best & easiest way to click on Share WHENEVER I needed to send a recording to my own email address or to 1 or more of my Contacts, even several months after the recording was made.  Note that I do not wish a third-party application to solve this issue.  Thank you for your help.

Hello,How can I disable the notification "Not hearing anything? Turn up volume"?This notification started appearing after I updated Zoom for Windows to version 5.16.10 and appears when the computer's volume is equal to or less than 10%.I couldn't find the option to disable this alert in the Accessibility menu.

How can I change the name of the sender that appears when participants receive their registration confirmation? Last year it was possible to change both the sender and the email address, now only the email address can be changed, but not the sender. Is there a solution for this without changing the account name?

Hi I am mod for an investor event for my company in 2 days and have discovered that the settings are different to the ones I usually have when I have just done a zoom webinar. I chose to upgrade my subscription to the new 'event' option as the branding is nicer, but in my trial run I couldn't work out how to get 2 speakers plus the presentation slides on the screen. It lets me select side by side presenter mode (shows the slides plus 1 person) but I want to have 2 people visible while the slides are up. I tried spotlighting two people but it isn't changing what attendees will see. Please help me!

Hola! Quisiera que los participantes en una reunión vean la versión espejo que veo yo de mi propio vídeo, y no cómo si me vieran en la vida real. No es posible hacer esto en Zoom? Ayuda por favor! No encuentro soluciones por ningún lado