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I would like to share my screen to my team members and have them annotate on the shared screen. But for some reason this optio never shows up whether I am doing the calling & sharing of screen or when I receive the call.Please advise. Thank you.  

I am unable to have Zoom on my IPhone? Please help

Subject: URGENT: Institutional Escalation Required for Zoom App Bug Disrupted Online Classes Dear ZOOM Head of IT,I am writing to request an urgent, official enterprise-level escalation regarding a critical technical bug introduced in the recent Zoom Workplace update (v7.1.5). This bug is currently disrupting our ability to deliver online lessons and is directly impacting student learning. The Issue:During live lectures, when teachers share their desktop screens (Mac or Windows) and use an iPad with an Apple Pencil to write out solutions, formulas, or diagrams via the Zoom Annotation/Whiteboard feature, the digital ink lines vanish mid-sentence. The stroke breaks halfway through, forcing us to constantly rewrite the same information.Impact on Students:Our students are facing significant difficulties copying down lesson notes, calculations, and whiteboard workings during live classes. This is creating severe friction in our daily teaching workflows and reducing instructional efficiency.

I scheduled a webinar. I have about 40 registered. I would like to see where they are from. What city, state, country and organization. There were all required questions on the registration link. I tried to export the list of those registered, but the list only shows their name, email and individual zoom link to log on for the webinar.  

I got an email from Zoom today, (address looks legit), saying that "Gabriel Alan Burruel" has entered my personal meeting room.  I don't know this person. Is it a) scam OR b) a common thing that happen if someone accidentally enters the wrong number?  

I really hope we can upload image / pdf from mobile because that would allow my students to add picture of their exercises (taken with their smartphone) on the Whiteboard.That feature seems to exist on desktop / iPad but not on smartphone (at least I tried on Android) ?When using phone in landscape mode, we get a button to ”see more tools”, but nothing happens when clicking on it (or everything is burried under the keyboard which makes it impossible to use). Many thanks

Hi, I have a Zoom Phone Basic plan with 1 license/1 number. Need clarity on the following:How many laptops can I log into simultaneously using this single license/number? Can outgoing calls be made from all logged-in laptops at the same time, or only one outgoing call per number at a time? For cost saving, if I purchase an additional number (without a new license) and assign it to a new user’s email, is this possible? How many laptops can that additional number be logged into simultaneously? Will that additional number support both inbound and outbound calling, or does it require a separate license for outgoing calls?Appreciate any guidance. Thank you.

We have Poly Studio devices (a x70 and a x30) that seem to be getting this “Connecting to network” error more and more often now. This seemed to just start happening the past couple weeks, and I figured it was a device firmware problem, so I reverted firmware back to a known working version, but we continue to run into this problem. We have about 35 devices that are on this network and utilizing Zoom Rooms, and at first, we only saw this problem with one, thinking it was a hardware issue. Now that a 2nd one came up, I’m wondering if it’s a problem with the Zoom App version 7.0.2? So far we only have 2 devices out of the 35 doing this, but I was wondering if anyone experienced the same or had any troubleshooting steps to try out. All of our devices are ethernet connected and network traffic allowed outbound. It’s not a consistent problem, so I would not believe it to be network related since other devices are using this same network and not having these errors. 

How does the meeting Manager prevent Users from Recording a Meeting?

I do not want this window to appear ever. We use Zoom and open the meetings from our calendar, we don’t use or need any other management capabilities. This window is constantly opening, how can I make it go away? Do not want this window to appear, how can I suppress it? 

After updating to version 7.1.8, I have noticed that new messages in certain channels do not trigger badge notifications, which causes me to miss messages. This issue never occurred in previous versions. I have confirmed that message alerts and badge‑count settings are enabled for all channels, yet the problem persists: new messages in some channels still show no badge notifications. Could you please advise how to resolve this issue? Alternatively, is anyone able to provide me with an older version of Zoom Workplace? Thank you!!

I don't want Zoom to be opening 3 different windows for single meeting (one for zoom app home, other for meeting participants, other for screen share). Instead it would be comfortable for me to use tabs. I see setting under `Meetings & Webinars`  called `Display > Meeting Windows View` which is set to `Dual Window` but I could not change it to `Single Window with tabs` because that section is blocked out. Also, Zoom documentation to fix the issue seem to be old which suggest change a non-existent setting under General tab Why is this blocked out? Is this the right way to achieve what I want?Version: 6.4.12 (56699)OS: Mac OSI am using dual monitor but nothing changes even when second monitor is disconnected

HiAny way to divvy up say 20 ppl into 4 groups for games, such as trivia. Not in breakout rooms as I can't speak to everyone at once if they are in their breakout rooms.I want to simulate a classroom where I would have 4 tables of students, all in teams for the game, and I am hosting the game, putting the score on the board etc. The whole class is participating, but it is very clear who is on who's team..Thanks 

After updating to Zoom Workplace Client 7.1.5, opening a Zoom App I've already added now requires: Marketplace tab → My Library → click the app → Open → Open homepage. Before this update, there was a dedicated Apps tab that let me open apps directly outside of a meeting in far fewer steps.I found something that seems important: Zoom's own official release notes for the Workplace app (support.zoom.com, "Release notes for the Zoom Workplace app," July 20, 2026 / version 7.1.5 entry) list "Enhancements to Zoom Marketplace discovery and management with a unified view" as a new feature, but include a note at the end of that same section stating this feature "has been pulled from release due to issues with deployment and will be available in an upcoming release."Despite that, my client is showing exactly this unified-view behavior right now. This also doesn't match Zoom's other documentation (KB0059804, "Getting started with Zoom Apps"), which still describes opening apps outside a meeting v

Hi all. I’m new to MacBooks and have been having a heck of a time figuring out how to successfully share a pdf file a set of pdf’s.  I’m using the latest version of Zoom and the latest Mac ios.  What is happening is when I go to Share, I can see the pdf files as in little pdf preview square with the file name below.  Some of the boxes have no preview in them and only have file names beneath.  When I try to load those files, nothing is displayed on the share screen.  I have tried everything I can find on Google including making sure Adobe pdf documents are separated and not as a bunch of tabs in one window, and setting “prefer tabs when opening documents” to Never in Mac settings.  I have had to resort to simply sharing the entire desktop and then selecting whatever specific pdf I want to share that way, but this is cumbersome and primitive.  It doesn’t look professional in my opinion to have a Zoom call and have a client view your entire desktop screen until you bring up the proper doc

I enabled the Zoom call transcript and today I used it on two calls, but I cannot locate the transcript.  Where do I find them to copy and paste them into a system?

Has anyone else had an incredibly frustrating experience with Zoom Phone support?We’re running a 24/7 medical hotline, so reliability and responsive support are absolutely critical. Unfortunately, our experience has been extremely disappointing.It’s incredibly difficult to reach a human. Everything is hidden behind AI and automated systems, and when you finally manage to log a case, getting someone to take ownership and follow through to resolution seems nearly impossible.Ironically, we chose to migrate to Zoom Phone because we had an excellent account manager who gave us confidence in the platform. Shortly after we migrated, we learned he had been laid off, and since then the level of service has deteriorated dramatically.We are currently dealing with a major service disruption that is impacting our ability to support patients, despite payments having been made. The lack of urgency, communication, and accountability has been deeply disappointing.I’m genuinely interested to hear from o

Hi everyone,I’m looking for some guidance from anyone who has successfully purchased or activated Zoom’s Concurrent Meetings add-on.We run an educational business and currently use Zoom for multiple classes. Our requirement is quite simple:We want one centralized/coordinator account We need approximately 4 meetings to run simultaneously Each meeting usually has only 2–3 participants, so we do not need increased participant capacity Ideally, the coordinator should be able to manage the meetings centrally rather than purchasing separate Zoom accounts for every teacherI understand that Zoom offers Concurrent Meeting Basic and Concurrent Meeting Plus options, but these appear to be customized/sales-assisted plans and cannot simply be purchased through the normal billing portal.I have already tried contacting Zoom Support, but I’m having difficulty reaching the right Sales representative who can provide the pricing and activate this service.Has anyone here purchased the Concurrent Meetings

Hi.Can someone help me. I can not find any recording tab in my basic zoom account anywhere. When I click Account Management there is no option for Account Settings so obviously I can not go further an click recording (as the robot suggested)?  I like to record in advance just to see how it works, but I don't even have a recording tab despite all information -just click the recording tab- but if there is no recording tab to click on! So what's wrong with my account? Thank you for your time/Lotta

I want to use send any email from zoom use my official name and email address instead of zoom default email address [no-reply @ zoom.us].How to setup this with my zoom account  

I use Zoom for meeting, messages, and phone calls for my work. I was excited when in September 2023 Zoom and Android Auto announced Zoom will now be an app in Android Auto, see https://news.zoom.us/zoom-for-android-auto/ and https://blog.google/products/android/new-apps-for-android-auto-and-cars-with-google-built-in/ and yet I still don't have an app for Zoom in Android Auto yet and I can't figure out why. Anyone know how to enable the Zoom Meetings app to work in Android Auto? I have a 2019 Honda Pilot and Samsung Galaxy S23 Ultra phone software and apps are all up to date.

Hello,I wanted to post here to ask about whether anyone has tried submitting a feature request so that Zoom hopefully considers supporting Salesforce’s Integration User License. This is the kind of license that is supposed to be used for supporting system-to-system integrations.

I often need to switch login accounts. And often, the keycap lock is on, or my client changed his password and only tells me too late.  I or they get locked out for 30 and need to wait to try again.  There needs to be something better than locking out the client for 30 minutes. If you forgot your password, you can't request an email during this lockout time.  Also not user friendly, especially if you are in a rush to start a meeting.   Maybe try a secret word if instead of a lockout.  Thanks.

Hi,I installed the newest version of the Linux client yesterday and recognized that when sharing the screen I only see a black screen.Version: 6.2.0 (1855)I am definitely on XOrg and NOT on wayland.Downgrading to version 6.1.10 fixed it.I'm on lightdm and use Qtile as TWM.I can't check whether this happens on GNOME or Plasma, too.Many thanks in advance!

I’m hosting a Zoom meeting, and I’m experiencing an issue with participant annotations. My own annotations work normally, but when a participant using an iPad and Apple Pencil adds an annotation, it disappears from the screen after 1–2 seconds. The participant can see the annotation briefly, but it then disappears. Could this be a compatibility issue between Zoom’s annotation feature, iPadOS, and Apple Pencil?