Zoom Freezing When Loading Attendees in Scheduler (Google Integration) | Community
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Newcomer
ChrisGeo
Newcomer
October 14, 2025
Question

Zoom Freezing When Loading Attendees in Scheduler (Google Integration)

  • October 14, 2025
  • 1 reply
  • 85 views

When scheduling a meeting in the Zoom Workplace desktop app (v6.6.2), the attendee search field gets stuck loading and then turns into a blank white box. The app does not technically go into “Not Responding,” but it becomes unusable and requires ending the task through Task Manager.

 

This seems to happens when the app tries to pull contact suggestions from the user’s Google integration. Typing certain letters (like C) eventually returns results after about 10 seconds of loading, while others (like J) trigger the freeze.

 

The Zoom web portal does not experience the freeze but also doesn’t provide any attendee auto-suggestions — it requires typing full email addresses manually. Meetings created this way sync correctly back to the desktop app.

 

Environment

  • Windows 11

  • Zoom Workplace version 6.6.2

  • Signed in with a personal Gmail account

  • Google Calendar and Contacts integration enabled

Troubleshooting Performed

  • Updated Zoom to the latest version

  • Verified latest Windows updates

  • Reinstalled Zoom multiple times

  • Deleted AppData → Local and AppData → Roaming Zoom folders, restarted, and reinstalled

  • Disabled & enabled + reconnected Google integration under the Account Management and User profile.

  • Removed all permissions from both Google and Zoom, then reauthorized with full Contacts and Calendar access

  • Issue confirmed to occur only in the desktop app

Behavior Summary

  • Typing “C” → results appear after ~10 seconds

  • Typing “J” → app freezes, attendee box turns white, requires end task via Task Manager

  • Web portal → no auto-suggestions, but functions normally

  • Manually entered emails work fine

  • Meetings created on the web sync correctly to the desktop app

Current Workaround

 

We’ve set the user up to use the Zoom web portal for scheduling meetings and manually entering attendee emails (it is not auto-populating) until the issue is resolved.

 

Request

We’d like to confirm if others are experiencing similar issues with Google integration on personal Gmail accounts in Zoom v6.6.2, or if this is a known bug currently being reviewed by Zoom.

 

1 reply

jrmagno
Employee
jrmagno
Employee
October 1, 2026

Based on the behavior described and the troubleshooting already completed, this appears to be related to the Zoom desktop app’s Google Contacts integration, rather than a Windows or general scheduling issue.

Possible causes include:

  • A delay or timeout when Zoom retrieves contact suggestions from Google.
  • A specific Google contact or contact record triggering the issue.
  • A compatibility or application issue with Zoom Workplace version 6.6.2.
  • An issue with the Google Contacts/Calendar integration or authorization.
  • A desktop application rendering or caching issue.

The fact that certain letters return results after several seconds while others cause the attendee field to turn white and freeze suggests that the issue may occur during the Google contact lookup process.

Since the Zoom web portal works normally and manually entered email addresses successfully create meetings that sync back to the desktop app, the issue appears to be isolated to the desktop application's attendee search functionality.

As the standard troubleshooting steps have already been completed, including reinstalling Zoom, clearing application data, and reauthorizing the Google integration, I recommend continuing with the web portal as a temporary workaround and escalating the issue to Zoom Support for further investigation.

When submitting the case, it would be helpful to include the Zoom version, Windows version, affected Google account type, the specific letters that trigger the issue, and Zoom desktop logs captured immediately after reproducing the problem.

There are also reports from other users describing similar behavior with Zoom 6.6.2 and Google integration. However, this does not currently confirm that the issue is an officially acknowledged Zoom bug or that a specific fix is available.

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