Hi Zoom Support / Community,I need assistance setting up a co-host moderation workflow during meetings where participant chat is restricted.Current Account & Meeting Configuration:Account Type: Zoom Workplace Business License (300 Participants) Desktop Client: Updated to the latest version on all host and co-host devices Focus Mode: Enabled during the meeting Meeting Chat Permissions: Set to "Host and co-hosts" by admin policy Direct Messaging (Participant-to-Participant): Locked OFF by admin policy Q&A in Meetings: EnabledThe Problem with Meeting Chat (No Shared Inbox): No Shared Inbox in Chat: In Meeting Chat, there is no shared message box for the moderation team. When a participant sends a message or replies to a co-host, it goes only to the Primary Host's window instead of a shared box accessible by all co-hosts. Co-host Messaging Isolation: When a co-host messages a participant directly, the reply routes strictly back to the Primary Host, leaving the co-host unable to see or receive the response. My Questions / Points to Validate: Chat Limitation: Under our admin settings, is it confirmed that Meeting Chat does not support a shared inbox, causing all incoming participant messages and replies to pool exclusively to the Primary Host? Focus Mode Behavior: Does Focus Mode strictly affect video and screen sharing views, or does it also restrict chat permissions independently? Q&A Shared Inbox Workflow: Is the In-Meeting Q&A panel the official Zoom solution that acts as a true shared inbox—where all messages/questions submitted by participants are visible to the Primary Host AND all Co-Hosts simultaneously so anyone on the team can reply? Thank you!

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Co-Host Moderation: Participant Chat Replies Routing Strictly to Primary Host

Hi Zoom Support / Community,

I need assistance setting up a co-host moderation workflow during meetings where participant chat is restricted.

Current Account & Meeting Configuration:

Account Type: Zoom Workplace Business License (300 Participants)
Desktop Client: Updated to the latest version on all host and co-host devices
Focus Mode: Enabled during the meeting
Meeting Chat Permissions: Set to "Host and co-hosts" by admin policy
Direct Messaging (Participant-to-Participant): Locked OFF by admin policy
Q&A in Meetings: Enabled

The Problem with Meeting Chat (No Shared Inbox):

No Shared Inbox in Chat: In Meeting Chat, there is no shared message box for the moderation team. When a participant sends a message or replies to a co-host, it goes only to the Primary Host's window instead of a shared box accessible by all co-hosts.
Co-host Messaging Isolation: When a co-host messages a participant directly, the reply routes strictly back to the Primary Host, leaving the co-host unable to see or receive the response.

My Questions / Points to Validate:

Chat Limitation: Under our admin settings, is it confirmed that Meeting Chat does not support a shared inbox, causing all incoming participant messages and replies to pool exclusively to the Primary Host?
Focus Mode Behavior: Does Focus Mode strictly affect video and screen sharing views, or does it also restrict chat permissions independently?
Q&A Shared Inbox Workflow: Is the In-Meeting Q&A panel the official Zoom solution that acts as a true shared inbox—where all messages/questions submitted by participants are visible to the Primary Host AND all Co-Hosts simultaneously so anyone on the team can reply?

Thank you!